Details
1110495
University of Warwick
27/04/2026
Other - See Job
Tues-Thurs 2pm - 6.30pm 12hrs PW
Uniform Provided
Pay
£9,360
£9,360
Description
Role
The Receptionist serves as the primary interface between internal operations and clients, delivering a seamless, professional, and welcoming experience. As a key member of the facilities team, they ensure all visitors and clients receive outstanding service.
They follow company service standards at all times, delivering highly efficient and proactive support to both employees and clients. The role holder ensures the smooth running of daily reception operations and the upkeep of common areas, maintaining an environment that is welcoming, well-organised, and reflective of the client’s brand
Duties and responsibilities
- Reception & Customer Service -
- Deliver a consistent, professional welcome to all visitors and colleagues.
- - Provide clear guidance, directions, and assistance to visitors, contractors, and staff. - Maintaining a 5-star service through professional greetings, clear communication, and an organised reception environment.
- - Creating an outstanding first impression by acting as the primary point of contact for all clients and visitors, delivering a consistently professional, warm, and engaging welcome. Visitor Management & Security Protocols
- - Manage visitor check‑in, ID verification, issuing passes, and recording visitor information in line with government security procedures.
- - Ensure all visitors are briefed on local protocols (escorts, access limits, safety expectations).
- - Follow emergency procedures: fire evacuation, bomb threat, first‑aid escalation.
- Facilities Support - Prepare meeting rooms: layout, cleanliness, AV setup checks, refreshments (if applicable).
- - Assist with booking systems when required and directing visitors.
- - Maintaining a clean and tidy workplace that reinforces the organisation’s professional image, identifying issues and communicating required maintenance or service actions promptly.
- - Resolving enquiries efficiently, providing accurate information and ensuring a smooth service experience.
- - Championing and upholding a safe, compliant workplace by adhering to Health & Safety requirements, modelling best practices, and safeguarding the wellbeing of self and others.
- - Using client operating systems accurately and in accordance with established protocols to support efficient service delivery.
Skills and experience
- Proven office experience or clerical experience in a professional environment
- Strong computer skills including proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and QuickBooks
- Excellent organisational skills with the ability to multitask effectively
- Good typing speed and data entry accuracy
- Exceptional phone etiquette and interpersonal skills
- Ability to work independently with minimal supervision while maintaining attention to detail
- Prior experience in administrative roles is desirable but not essential; training will be provided for specific systems used within the organisation
Location
London