Details
1110359
Liverpool John Moores University
20/04/2026
2 Months
280 hours
Smart Casual
Pay
£12.83
£1.55
Description
Role
Website: https://www.ncnw.co.uk/Instagram: https://www.instagram.com/ncnw_hwp/Facebook: https://www.facebook.com/ncnw.cicX: https://x.com/NCNW_CICLinkedIn: https://www.linkedin.com/in/ncnw-cic-075020153/
Duties and responsibilities
Oversee the day-to-day operations of the Accommodation Department, ensuring services are delivered efficiently,effectively, and in accordance with NCNW’s policies and procedures.•Promptly notify the Accommodation Manager of any issues or concerns arising in relation to beneficiaries or accommodation premises•Provide face-to-face support to beneficiaries, including those presenting challenging behaviours, to proactively resolve conflicts and deliver supportive accommodation services.•Initiate Police checks and conduct comprehensive Risk Assessments upon receipt of referrals, presenting findings to the panel to determine eligibility and suitability for the service.•Maintain accurate, up-to-date, and confidential beneficiary records in compliance with Safeguarding, GDPR, and organisational protocols.•Record and document all relevant interactions, including telephone calls, house checks, and internal or multi-agency meetings, ensuring all client case notes and systems are updated accordingly•Conduct regular beneficiary, room, and house checks, utilising body cameras in line with NCNW’s Health & Safety and Safeguarding procedures.•Support the Mental Health Department by sharing relevant beneficiary information to facilitate appropriate referrals to mental health services.•Develop and maintain strong working relationships with external agencies to promote NCNW services and enhance referral opportunities.•Assist managers in service delivery by managing incoming referrals, coordinating appointments, and ensuring a smooth flow of support for beneficiaries.•Collect weekly food donations from various partner organisations and surplus agencies as part of NCNW’s support services.•Demonstrate flexibility and initiative by working independently while maintaining collaborative relationships with team members and adhering to all NCNW policies and procedures.•Respond appropriately to any child protection or vulnerable adult concerns, maintaining accurate records and reporting all safeguarding matters to designated Safeguarding Officers in line with NCNW’s Safeguarding Children and Adults Policies.•Provide cover during staff absences, including annual leave, sickness, and training, and participate in the staff rota, including Tuesday and Thursday late-night shifts and emergency on-call duties.•Manage telephone communications effectively, including taking and passing on accurate messages and referrals to relevant staff and departments.•Take responsibility for personal health, safety, and security when engaging with beneficiaries and their families. Note: NCNW DOES NOT PERMIT LONE WORKING BY ANY STAFF OR VOLUNTEERS.•Attend regular team meetings and contribute to discussions by providing updates on progress, beneficiary issues, and service delivery.•Actively engage in all NCNW staff development activities, including induction programmes, safeguarding training, management supervision, and regular work reviews.•Take ownership of personal learning and professional development to enhance performance and contribution to the organisation.•Promote and uphold NCNW’s commitment to equality, diversity, and inclusion, and contribute to the overall health, safety, and wellbeing of all service users and staff.•Support the organisation in achieving its contractual objectives and performance targets across all service areas.•Assist with the promotion and delivery of NCNW services, including attendance at events and promotional activities outside of regular office hours when required.
Skills and experience
ExperienceEssential: •Strong understanding and practical application of GDPR and data protection principles, with a firm commitment toconfidentiality and safeguarding sensitive information.•Proficient in Microsoft Office applications (Word, Excel, Outlook), with the ability to create, manage, and edit high-qualitydocumentation and data reports.•Demonstrated ability to assess complex situations, apply sound judgment, and implement effective problem-solvingstrategies, both independently and as part of a team.•Proven experience in developing and maintaining effective partnerships and working collaboratively with external agenciesand multi-agency networks to enhance service delivery and community engagement.•Excellent networking and relationship-building skills, with the ability to engage confidently with stakeholders, communitypartners, and service users to improve outcomes.•Strong commitment to personal and professional development, actively engaging in training, supervision, and continuouslearning within NCNW.•Solid track record of working within local communities and supporting beneficiaries, with an awareness of the challengesfaced by diverse and vulnerable populations.•Relevant experience in homelessness, housing, or supported accommodation settings.Desired:•A minimum of two years’ experience working with vulnerable individuals, Homelessness or those presenting challengingbehaviours.•Background in security or related sectors, with proven skills in conflict resolution and managing challenging behaviours inhigh-pressure situations.•Strong knowledge and understanding of the issues and concerns that may impact young people, adults, and the widercommunity.•Awareness of the causes and implications of anti-social behaviour, and its effect on individuals and communities.•Understanding of the principles of care, support, and safeguarding in relation to both young people and adults.•Awareness of health and safety considerations when working within community settings.•Active contribution to maintaining a clean, safe, and compliant environment in accordance with health and safety policies.Skills•Strong IT skills, including statistical analysis and database management, with the ability to carry out administrative tasksindependently.•Excellent written communication, numeracy, and literacy skills, ensuring clear and accurate documentation.•Effective interpersonal and communication skills, both written and verbal, with the ability to engage with individuals andgroups from diverse personal and professional backgrounds.•Proven ability to build collaborative working relationships with colleagues and partner agencies, deliver presentations, andnetwork effectively to promote available support services.•Experience as a proactive representative or advocate within the third sector, demonstrating a strong commitment tocommunity engagement and support.
Location
Widnes