Details
1109710
City St Georges University of London
30/03/2026
3 Months
Monday to Friday - 35 hours per week
Smart Casual
Pay
£16.70
£2.02
Description
Role
City St George's Students' Union represents over 27,000 students and is committed to enhancing the student experience through support services, community building and advocacy. The Advice and Support service, which completed its merger in August 2025, aims to provide consistent, accessible and empowering support across all campuses (Clerkenwell, Tooting and Moorgate). The Advice and Community Administrator plays a key role in the new model, acting as a first point of contact for students and ensuring timely and appropriate support throughout the two departments with addition to the Welcome Desk.
Please note: This role is not suitable for a current student as this is a full time role.
Duties and responsibilities
- To provide frontline advice, triage and student support
- Provide a welcoming and student‑focused first point of contact for the Advice & Support service and reception.
- Manage shared inboxes, triaging queries, ensuring timely and appropriate responses.
- Run drop‑in sessions across campuses, providing Tier 1 advice and signposting.
- Book appointments with Academic Advisers, Officers, or other specialist staff.
- Provide accurate information on common academic and welfare issues (appeals, ECs, wellbeing).Maintain accurate case records in SUMS and ensure GDPR compliance.
- Identify and escalate safeguarding concerns in line with framework and procedures.
- To support Welcome Desk (reception) operations
- Open/close Welcome Desks and ensure a clean, safe and welcoming environment.
- Deliver excellent customer service in‑person, via phone, and email.
- Take payments for events, memberships and retail items.
- Answer and triage general enquiries, escalating more complex issues appropriately.
- Manage post and deliveries and maintain logs of student interactions.
- Support booking of Union spaces and maintain relevant equipment.
- Provide induction, guidance and support to staff working on Welcome Desks
- To support communities, student groups and events administration
- Process events forms, book spaces and set up online event links.
- Support Student Groups with admin, annual development meetings, and new group setup.
- Assist with equipment bookings, event logistics and External Speaker initial checks.
- Support delivery of SU campaigns (Welcome, Elections, EDI weeks, awards, etc.).Assist with outreach such as lecture shout‑outs, campaign weeks and wellbeing initiatives.
- To support service administration and operational support
- Maintain and update service documentation, templates and internal records.
- Complete administrative processes such as room bookings, finance forms, risk assessments and stock recording.
- Assist with onboarding and coordination of volunteers, Micro‑Placement students and temporary staff.
- Contribute to operational planning, reporting and service improvement activity.
- Provide cover across multiple campuses as required
General
- Represent the Students’ Union professionally at all times.
- Actively demonstrate commitment to EDI.
- Engage in key Union activities (Welcome, Elections, Micro‑Placements).Adhere to Union policies and maintain confidentiality (GDPR).Undertake training and development as required.
- Provide occasional evening/weekend support when necessary.
- Work independently and be administratively self‑supporting.
Skills and experience
Qualifications and KnowledgeEssential
Excellent working knowledge of customer service and administration.Awareness of safeguarding principles.
Desirable
Knowledge of HE or Students’ Union environments.
Experience
Essential
- Experience in a customer-facing or student-facing role.
- Experience managing shared inboxes and triaging queries.
- Experience with reception or front-of-house systems (CRMs, booking systems).
- Experience supporting events, campaigns or outreach activity.
- Experience providing high-quality administrative support.
Skills and Abilities
Essential
- Excellent communication and interpersonal skills; and an ability to create a welcoming environment.
- Ability to work independently, manage time and prioritise effectively.
- Strong organisational skills and accurate record-keeping.
- Ability to interpret and analyse problems and identify solutions.IT proficiency, especially with Office 365 and digital systems.
- Ability to work shift patterns (e.g. 9-5, 10-6, 11-7 during term time).
Location
City St George's Students’ Union, Northampton Square, London, EC1V 0HB
Additional information
This advert will expire at 23:59 on 19/3/26
b>Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.
Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here
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Equality, Diversity and Inclusion Statement (EDI)
City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.
We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages
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