Details
1109614
UCL
24/03/2026
Other - See Job
Full-time; 36.5 hours per week
Not Applicable
Pay
£16.76
£3.14
Description
Role
Unitemps are recruiting for a Events Customer Care Administrator. This role is for an asap start date (ideally March 24th or shortly after) and has a projected end date of September 15th 2026. This is a full-time role at 36.5 hours per week. Payment is set at £16.76 per hour + £3.14 holiday pay. This role will be UCL hybrid working with 1-2 days from the office (though up to 5 during live events) and the other days from home.
UCL is a radically different university. Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women to university education. Today UCL has over 50,000 students and 16,000 staff and is one of the world’s top 10 universities.
The Vice-President External Engagement (VPEE) team delivers communications and marketing activity for UCL, working to ensure UCL’s public prominence, reputation and influence reflects the university’s excellence in knowledge creation, education, and innovation. Our Events team delivers a range of events for UCL staff, students, external stakeholders and the general public, in support of UCL’s strategic priorities. This includes graduation ceremonies for over 10,000 students, open days, high-profile VIP events for our influential stakeholders, public lectures, festivals, and award ceremonies.
Duties and responsibilities
Unitemps are recruiting for 1x Events Customer Care Administrator to join the team working on our graduation ceremonies on a temporary basis from 24 March 2026 to 15th September 2026. The successful candidate will provide excellent customer service to students and graduates and also administrative support for Graduation, Open Days and events services.
Duties and Responsibilities:
- Answering of enquiries about our upcoming graduations, ensuring you deliver exceptional customer care.
- Spotting trends and making recommendations to improve customer care.
- Supporting the generation of our graduation scripts
- Provide general administrative support on tasks, as required.
- Contribute to ensuring the team exceeds the expectations of our customers in areas including: response times, response quality, and customer satisfaction.
- Accurately process customer data, e.g. updating details, via our helpdesk and associated databases.
- Deal with queries, issues, and complaints, following troubleshooting methods to reach resolution or escalating as appropriate.
- Ordering events equipment or collateral as required.
- Provide assistance with note/minute taking at various event meetings.
- Assisting and providing additional support throughout the event team including, but not limited to, printing name badges and registration lists and events inboxes.
Skills and experience
As part of this role the postholder will need to work outside of ‘normal’ office hours, including attendance at evening and weekend events.
- Experience of working in a customer care environment, including resolving enquiries and handling complaints via email (Essential)
- Experience of using Microsoft Office software, in particular Excel (Essential)
- Excellent oral and written communication skills, including an ability to communicate complex information to different audiences (Essential)
- Good understanding of what makes excellent customer service (Essential)
- Ability to work methodically, prioritising and managing tasks (Essential)
- Strong time management skills including an ability to plan, prioritise and organise your work with an awareness of personal and team resources (Essential)
- An excellent team player (Essential)
- A continuous improvement mindset - focused on innovating and sharing new ways to work more efficiently (Essential)
- Experience of working with a customer database, including inputting and editing data (Desirable)
- Experience of handling customer queries over email (Desirable)
- Experience of using SITS student record database (Desirable)
*Candidates are expected to be able to travel to London once a week (Tuesdays) to work from the office and will be required to support the graduation periods taking place 18-22 May, 6 July and 7-11 September including additional time in the office. There will also be additional events support required during UCL open days on 26-27 June. Additional on-site days may be required during busy periods and to help with additional event support.
Location
UCL; hybrid working with part from home and part from the office
Additional information
This job will close for applications at 11.59pm on Thursday March 12th. Interviews will be held shortly after (Wednesday March 18th).
*Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for a RTW check (if required).
*If you have a full-time contract of employment with UCL, you are not able to work through UCL Unitemps at the same time.
Unitemps reserves the right to close this advert for applications prior to the date specified above, if a high volume of suitable applications are received so pleased don't delay applying.
Unitemps payroll is monthly, one month in arrears, please see the payroll dates here.
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