Community Safety Officer (DBS)

Reference
1109097

Branch
University of Warwick

Start date
06/04/2026

Duration
Other - See Job

Hours and days
42 hours a week. Rotating shift pattern - 4 on 4 off (2 days, followed by 2 nights) 12-hour shifts

Dress code
Uniform Provided

Rate of pay
£13.01

Holiday rate
£1.57

Role

To provide a safe, secure, and welcoming environment for the University community through the protection of people, property, and assets through the provision of excellent customer service.

To support the wider community safety operations team in achieving the aims and objectives contained within the Vision and Mission Statements for the Community safety department, which align with the University Strategy and its values.

Duties and responsibilities

Duties and responsibilities:

Responsibilities and essential job functions include, but are not limited to, the following:

OPERATIONAL

• Always provide exceptional levels of customer service.
• Operate within the Control Room when required, as follows:

- Monitor and operate the Campus CCTV, security, fire and access control systems, complying with recognised national standards and local procedures

- Additionally, but not exclusively, handle visitors, telephone calls, two-way radio communication and traffic management enquiries

- Manage the distribution and receipt of building keys

- Record and report incidents appropriately.

• Respond to all incidents within the University’s Incident Management Plan as part of the operational ‘Bronze’ team. This includes, but is not restricted to, building fires, major security incidents, fuel or chemical spillages, road traffic accidents, and the effects of adverse weather conditions.
• Carry out high-visibility, uniformed, mobile, foot and cycle patrols also including plain-clothed patrols
• Secure and open buildings, as required.
• Provide immediate pastoral care to vulnerable students and staff, when required.  This may be because of them being a victim of crime, suffering illness, or through the effects of drugs or alcohol.
• Actively engage with the whole Campus community, particularly students, to promote feelings of safety and wellbeing by providing appropriate support and crime prevention advice, as required.
• Respond to all crimes and incidents that include, but are not restricted to, anti-social behaviour, assault, theft, and unauthorised intruders.  This could include the requirement to detain suspects until the arrival of the police.
• Administer first-aid treatment, as required. This could include dealing with violent situations and providing care and support to people with injuries during emergencies, such as road traffic collisions, fires, and mental health-related incidents. 
• Attend, control, support and direct people during incidents and evacuations.
• Liaise with and provide relevant information to (subject to data protection legislation restrictions), external emergency services, as required.
• Conduct investigations, including preserving crime scenes and evidence, writing reports that will need to meet the standards of both the University’s disciplinary process and a court of law.
• Handle conflict and confrontation appropriately to recognised Security Industry Authority standards.
• Give evidence at university disciplinary hearings and criminal court, as required. Promote a well-maintained environment by reporting littering, graffiti, dirty or untidy areas, also reporting building insecurities and faults.
• Participate in the testing, recording, and reporting faults for fire alarms and other equipment.
• Conduct road traffic management duties, including the issue of parking charge notices in line with the University’s Parking Regulations.
• Drive University vehicles whilst adhering to local policies and procedures for their use.
• Carry out written daily inspections on vehicles and report on faults.
• Wash and refuel/recharge vehicles, as directed.
• Undertake any other duties and responsibilities as required, commensurate with the grade of the post. 
• Additional hours may need to be worked, sometimes at short notice, for operational reasons.
• Actively participate in all required training.
• Carry out dynamic risk assessments to ensure a safe system of work.
• Always maintain a smart and professional appearance.

Skills and experience

1. Valid Frontline SIA Door Supervisor’s licence. – Essential 
2. Good general educational background to a minimum of GSCE or equivalent level
3. Proven knowledge and experience of working in a team and as an individual, in line with policies and procedures.
4. Proven experience of effectively working in a team of operational staff in a security environment or a similar operation within the private or public sector.
5. Ability to demonstrate experience in attending serious incidents, and understand the impact this may have on individuals, departments and University reputation.
6. Demonstrate a good working knowledge of computer systems.
7. Display a clear understanding of excellent customer service in a difficult and fast paced environment.
8. Full UK driving licence.
9. Good communications skills, both verbally and written

Location
Community Safety Hub – University of Warwick

Additional information

This assignment is subject to a DBS Check; Unitemps is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment

• Start and end date: ASAP until 31 August 26
• Deadline to apply: Monday 09 March 26

Please provide a CV and cover letter with your application.

Please note upon applying for this role you are consenting to your contact details being shared directly with the hiring manager.

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