Accommodation Advisor

Reference
1108937

Branch
UCL

Start date
16/03/2026

Duration
6 Months

Hours and days
36.5 hours

Dress code
Not Applicable

Rate of pay
£17.46

Holiday rate
£3.27

Role

Duties and responsibilities

• Providing front of house reception services, including key/visitor management and handling lock outs
• Welcoming visitors and contractors to the properties, ensuring relevant security and identity checks are carried out and their presence is recorded
• Following up on any customer related issues requiring action in a timely manner, engaging with other colleagues when necessary
• Providing a decisive and effective response to customer complaints, assisting in and resolving customer disputes and escalating where necessary
• Ensuring required maintenance work within the properties is reported and completed
• Ensuring the properties are presented to the required standard
• Assisting customers in a professional and courteous manner, showing empathy and responding with urgency to customer requests
• Maintaining positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities

Administration

• Maintaining UCL Accommodation and UCL filing and information systems including StarRez booking/resident system, hardcopy files and MS Excel spreadsheets, ensuring customer data is accurate, secure and compliant with the Data Protection Act and all UCL policies.
• Undertaking general administration duties, to including processing StarRez resident admin and rent payments, supporting check in and check out, debt chasing and handling early leavers, instalment plans, no shows and absconders,creation of required letters and emails
• Providing financial administration support, including raising and receipting purchase orders, agreeing resident payment plans and customer room moves, escalating customer arrears issues.
• Assisting with ad hoc and cyclical projects (e.g. summer turnaround/commercial on-site activities )
• Conducting and logging room/communal area inspections
• Undertaking additional duties and tasks as requested by the UCL Accommodation management team

Teamwork

• Demonstrating a flexible approach to work and a willingness to undertake all reasonable duties at the request of the Deputy Accommodation Managers or Accommodation Manager
• Providing support to the other sites when required
• Working collaboratively to help support the department to deliver its mission statement and broader objectives Supporting approaches and initiatives to enhance the residents experience within the UCL Accommodation, including gathering and sharing market information
• Working in a collegiate and supportive manner with colleagues, ensuring opportunities to share best practice are utilised
• Developing and maintaining productive working relationships with internal UCL departments and third party suppliers Conduct regular handover meetings with SRAS and the OOH Accommodation Officers/Manager, communicating details of incidents, outstanding issues and requests
• Embracing change, supporting the department and colleagues through organisation transformation

Compliance

• Ensuring that Health and Safety legislation is adhered to at all times
• Maintaining an awareness of current legislation concerning Health and Safety, Data Protection and compliance
• Comply to risk assessments applicable to working environments and raise any issues or causes for concern to the Deputy Accommodation Manager or Accommodation Manager
• Report health, safety and security incidents in line with UCL and UCL Accommodation health & safety procedures Complying with the UCL department uniform policy, ensuring correct uniform and PPE is worn at all times (if required), including identity card and name badge

Skills and experience

• A good general education with sound literacy and numeracy skills
• Previous experience of working in the accommodation, hospitality or retail sectors
• Previous experience of working in a similar customer facing role
• Highly skilled in understanding, empathising and delivering against customer needs
• Previous experience in an administrative role
• Self-motivated and possessing the ability to work on own initiative
• Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction
• Computer literate with the ability to use Microsoft Office
• Ability to offer flexibility in working hours and to take part in a rota
• Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
• Ability to work at pace whilst maintaining a high level of accuracy and attention to detail
• Self-motivated and possessing the ability to work on own initiative

Location
Campus

Additional information

Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for a RTW check (if required). This job will close for applications at 11.59pm on 26th February 2026. Interviews will be held shortly after.

Unitemps reserves the right to close this advert for applications prior to the date specified above, if a high volume of suitable applications are received.

If you have a full-time contract of employment with UCL, you are not able to work through UCL Unitemps at the same time.

Unitemps payroll is monthly, one month in arrears, please see the payroll dates here.

DBS: Please note: This roles requires DBS Check. 'Unitemps is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment’