Incoming Payments Coordinator

Reference
1108675

Branch
De Montfort University (Leicester)

Start date
24/02/2026

Duration
Other - See Job

Hours and days
see advert

Dress code
Smart Casual

Rate of pay
£13.84

Holiday rate
£2.16

Role

Unitemps is a University-owned temporary staffing agency that operates in various universities, including De Montfort University (DMU). There are several benefits to working with Unitemps at DMU:

Networking Opportunities: Through Unitemps, you may have the chance to work with various departments and individuals at the university. This can help you expand your network and establish connections that may be valuable for your future career.

Professional Development: Many positions available through Unitemps may offer opportunities for professional development and skill enhancement. You can learn new skills and gain valuable knowledge while on the job.

Career Progression: Some temporary positions may lead to permanent employment within the university, giving you a potential pathway for long-term career advancement.

Contribution to the University Community: By working with Unitemps at DMU, you become a part of the university community and can contribute to its success and growth.

More information on the DMU Branch can be found HERE.

The Role

The Incoming Payments Coordinator is responsible for the processing of all Income received and collected on behalf of the university. This includes posting and reconciling all income received via the universities bank accounts, online payments, direct debit collections and cash paid directly to the cashiers office and from other departments across the university.

The role is hybrid as follows (2 days office, 3 days home);

Monday 8.45 to 5pm  - work form the office

Tuesday 8.45 to 5.15pm – work from the office

Wed to Thursday -8.45 to 5.15pm – work from home

Fri 8.45 to 5pm – work from home

Hours worked is 37 per week (with 1 hour unpaid lunch per day)The assignment will be for 12 months

Duties and responsibilities

Ensure that all Income is recorded and allocated accurately in a timely manner. Ensure that all transactions are posted completely and accurately for all accounts and student balances.

Set up/import, maintain and review all Direct Debit (DD) and Card payments for amounts received by instalment and assess progress against agreed payment plans.

Ensure that DD mandates are validated and entered onto the DD database within the set processing timelines.

Ensure that all processes are completed in accordance with the Universities DD guarantee set in agreement with the Banking Industry Standard.

Ensure that any payment plan defaulters are contacted and passed to the Credit Control team to follow through with the debt collection process.

Record and analyse all receipts through the University and subsidiary company bank accounts, ensuring all receipts are allocated to the correct general ledger account.

Provide detailed advance payments reports to the International Office and Team Leader on a regular basis.

Provide cover at the Cash Office on a rota basis. This involves face to face contact with Students and Staff.

Monitor the relevant team email inboxes, ensuring all emails are dealt with within agreed service standards.

Provide high levels of customer service to all students and customers. Ensure that complaints are dealt with quickly in line with the university complaints process

Work with the Student and Academic services team in all matters concerning fees and exclusions for students with payment plans.

Work closely with the Credit Control team and provide assistance where required. Ensure that knowledge is shared and that cover is maintained in the absence of one or more of the other coordinators

Process student fee refunds within agreed timeframes.

Assist in the preparation of change in processes due to legislation regulation update including fraud awareness and money laundering regulations

Perform any other duties commensurate with the job grade as reasonably required from time to time, including supporting the Student Loans Company Coordinator or other partner reconciliations as necessary.

Skills and experience

• Education to GCSE standard with grades C or above in English and Maths

• Experience of working within a team in a high-volume transaction environment

• Intermediate Excel Skills

Location
De Montfort University

Additional information

Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy.

Please refer to the candidate information hub for DMU unitemps in relation to pay dates and further information - https://www.unitemps.com/resources/info-hub/?type=candidate-uk&branch=dmu

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