<< Back to search results

People Support Administrator

Details


1108005


De Montfort University (Leicester)


02/02/2026


Other - See Job


see advert


Smart Casual

Pay


£12.79


£2.00

Description

Role

About Unitemps at DMU

Unitemps is the University-owned temporary staffing agency, working across many universities including De Montfort University (DMU). Working through Unitemps at DMU offers a range of benefits, including:

  • Networking opportunities – work with different departments and build valuable professional connections

  • Professional development – gain new skills and experience in a supportive university environment

  • Career progression – temporary roles may lead to longer-term opportunities within the University

  • Being part of the DMU community – contribute to the success and growth of the University

More information about the DMU Unitemps branch can be foundhere.

The Role

You’ll be the first point of contact for employees, candidates and external stakeholders, providing friendly, first-line HR support via phone, email, shared inboxes and face-to-face interactions in a fast-paced environment. You’ll take ownership of queries and issues, resolving them efficiently while delivering excellent customer service.

Alongside this, you’ll support a range of HR administrative tasks and work closely with the People Support Coordinator and the Resourcing and Safeguarding Advisor to ensure a professional and efficient service.

The role works on a rota set by the People Support Team Leader, with around 80% of time based on campus to ensure consistent on-site support.

Assignment and Working Pattern

This is a temporary role, starting as soon as possible until 31 March 2026. The position follows a hybrid working pattern, with four days on campus and one day working from home each week.

The role is full-time (37 hours per week), working the standard DMU hours:

  • Monday & Friday: 8:45am – 5:00pm

  • Tuesday, Wednesday & Thursday: 8:45am – 5:15pm

Duties and responsibilities

People Support Hub

  • Be a first point of contact for HR queries, handling phone calls, emails and face-to-face enquiries

  • Manage a high volume of enquiries, resolving issues where possible and escalating when needed

  • Follow guidance and scripts for common queries and keep accurate records of interactions

  • Take ownership of enquiries to provide clear, timely and helpful solutions

Resourcing Support

  • Provide efficient administrative support across recruitment and onboarding processes

  • Communicate with candidates to ensure a positive, professional experience

  • Work closely with the People Operations team to support smooth and timely onboarding

  • Assist with internal recruitment processes

General

  • Maintain accurate HR records and support updates to processes and internal webpages

  • Work flexibly across the wider People Services team, with opportunities for cross-training and development

  • Support colleagues and take on additional duties appropriate to the role when required

  • Deliver an inclusive, respectful service that supports equality, diversity and inclusion for everyone

Skills and experience

Essential

  • Experience working in a busy office or administrative role

  • A strong commitment to delivering a professional, high-quality and customer-focused service

  • Ability to manage and prioritise your workload to meet deadlines in a fast-paced environment

  • Confidence in providing clear, helpful advice in line with policies and procedures

  • Excellent communication skills, with the ability to engage professionally with people at all levels

  • Good IT skills, including Microsoft Office, and the ability to quickly learn new systems

  • A tactful, discreet and professional approach when handling sensitive information

  • GCSEs (or equivalent experience) in Maths and English at grade 9–6 (A*–C) or above

  • Strong attention to detail and a high level of accuracy

  • A proactive mindset with a willingness to support service improvements

  • A positive, collaborative approach to teamwork

  • An understanding of equality and fairness, applied sensitively when working with others

Desirable

  • Experience supporting employee lifecycle processes

  • Experience working in Higher Education or the public sector

  • Knowledge of data protection legislation, including GDPR

Location
De Montfort University - Hybrid

Additional information

We expect interview to take place for this role w/c 09/02/2026 

Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy.

Unitemps DMU operates a monthly payroll - Please refer to the candidate information hub for DMU unitemps in relation to pay dates and further information - https://www.unitemps.com/resources/info-hub/?type=candidate-uk&branch=dmu

We aim to notify all candidates of the outcome of their application however volume of applications sometimes do not allow us to do so; please check your application status via your Unitemps account regularly; we may also communicate via email; please check your junk mail.

Apply for job