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Casework Administrator

Details


1107774


UCL


10/02/2026


Other - See Job


Full-time; 36.5 hours per week


Not Applicable

Pay


£19.14


£3.58

Description

Role

Unitemps are recruiting for a Casework Administrator. This role is for a February 10th start date and has a projected end date of early May 1st 2026. This is a full-time role at 36.5 hours per week. Payment is set at £19.14 per hour + £3.58 holiday pay. This role will be UCL hybrid working; part remote working and part from UCL Campus.
 
The purpose of this role is to support the Faculty’s Casework team, which oversees the co-ordination of student casework that requires faculty approval or intervention and supports programmes and departments in SHS in dealing with individual casework, student support procedures and student welfare. The postholder is part of the Faculty Education and Student Experience (EASE) team, supporting all our staff and students to improve the student experience, improve degree outcomes, close awarding gaps and maintain compliance with relevant legislation and regulation.
 
As part of the Education Administration and Student Experience team, you will be responsible for the administration of student casework and attendance that requires faculty approval, compliance, or intervention, including helping to ensure timely and effective responses to students and departments and maintaining student casework records.

Duties and responsibilities

  • Support with the administration of student casework processes and maintain accurate records with high attention to detail.
  • Triage inbox queries and respond promptly where appropriate.
  • Provide administrative support to faculty Extenuating Circumstances (EC) and Academic Misconduct panels.
  • Monitor student attendance and generate reports in accordance with policy to ensure compliance with institutional requirements, maintaining accurate and up-to-date records across relevant systems.
  • Respond to student queries regarding attendance data, ensuring data integrity and notifying students who are at risk of non-compliance.
  • Report changes of circumstances for students to Student Finance England, making sure that the course data held on the Student Finance England portal is accurate so as not to affect payments.
  • To maintain accurate records and reporting on student casework pr.ocesses in line with GDPR requirements, liaising with Student Lifecycle colleagues where needed.
  • To be aware of the process for identifying a potential Student of Concern and reporting the student to appropriate channels.

General duties

  • Develop and maintain strong relationships with key staff in central UCL services, to ensure consistency of approach, share best practice, and advocate for the needs of the Faculty.
  • Contribute to process improvement projects and identify areas where current processes relating to teaching can be improved in the light of experience, feedback, and changes in external factors.
  • Keep informed about programme and committee developments, attending and participating in meetings as required.

Skills and experience

  • Given the short term nature of the role, we are specifically looking for candidates that have some experience of UCL systems such as Portico, and are familiar with the student journey. 
  • Experience in Casework such as Extenuating Circumstances would be preferrable but is not essential.
A full JD can be seen here.

Location
UCL; hybrid working with 2 days per week from the office

Additional information

This job will close for applications at 11.59pm on Monday 2nd. Interviews will be held shortly after.

*Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for a RTW check (if required).

*If you have a full-time contract of employment with UCL, you are not able to work through UCL Unitemps at the same time.

Unitemps reserves the right to close this advert for applications prior to the date specified above, if a high volume of suitable applications are received so pleased don't delay applying.

Unitemps payroll is monthly, one month in arrears, please see the payroll dates here.

A full JD can be seen here.

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