Helpdesk Administrator

Reference
1107462

Branch
City St Georges University of London

Start date
09/02/2026

Duration
Other - See Job

Hours and days
09:00-17:00 Monday-Friday

Dress code
Smart Casual

Rate of pay
£16.70

Holiday rate
£2.02

Role
The Helpdesk Administrator is responsible for being the first point of contact for student enquiries at the SHMS Helpdesk reception, providing advice and assistance to students on all issues related to their study, under the guidance and direction of the Senior Department Operations Coordinator. The SHMS Helpdesk is located at Myddelton Street, Northampton Square with a newly created SHMS Helpdesk located in Tait Building.

Duties and responsibilities
Their key responsibilities include dealing with a wide range of general enquiries from students, prospective students, City staff, members of the public and visitors to the School. 

Skills and experience

- Educated to A Level, or equivalent 

- Working knowledge and understanding of General Data Protection Regulation (GDPR) legislation and confidentiality

- Able to demonstrate commitment to a high standard of customer service, this includes but is not limited to empathetic response, intuitive decision making, and working with a wide range of customers

- Strong interpersonal communication, as well as active listening skills

- Ability to deal with all levels of staff and contacts on a wide range of sensitive and confidential issues, and to exercise tact, diplomacy and integrity at all times

- Well-developed verbal and written communication skills

- Excellent numeracy skills, with a high level of accuracy and attention to detail

- Confident in the use of IT systems and online file management such as: OneDrive, SharePoint, MS Teamsites, MS Office Packages (Word, PowerPoint, Excel, Outlook, etc). Competence in the use of MS Office packages, in particular the manipulation of database information and the design of spreadsheets.

- Ability to multi-task, prioritise, and delegate work effectively whilst also managing conflicting priorities/deadlines. This includes the ability to analyse problems and identify potential solutions

- Capable of working under pressure with a high volume of people

- Ability to work within a team and independently

- Awareness and commitment to promoting the standards of equality, inclusivity, and diversity within the workplace

Location
Myddelton Street Building, 1 Myddelton St, London, EC1R 1UB

Additional information

Start: 09/02/26

End: 01/05/26

09:00-17:00 Monday-Friday

This advert will expire at 23:59 on 25/01/2026 

Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later. 

Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here 

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Equality, Diversity and Inclusion Statement (EDI)  

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors. 

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages 

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