Details
1107326
City St Georges University of London
09/02/2026
6 Months
Monday to Sunday - Shift Work - 7 Hour Shifts - 20 Hours per Week
Uniform Provided
Pay
£15.02
£1.81
Description
Role
CitySport are currently looking for Leisure Assistants to join their team on a temporary basis.
Duties and responsibilities
Main Responsibilities
- Customer Service
- To greet customers and visitors and process all general enquiries
- Provide CitySport programme advice either by phone, or in person
- To address issues in a courteous manner; delivering a professional customer service at all times and escalate any problems to supervisors
- To facilitate and control customers’ entry to CitySport and ensure the validity of all entrants
- To assist with the coordination of any large-scale events, open days and sport matches
- Bookings/Finance
- Input data, take money transactions, issue receipts, and make bookings following clear instructions issued for the electronic point of sale system
- Escalate refunds and income enquiries to assigned Duty Manager
- Cashing up and till reconciliation
- To carry out administrative duties such as data entry, filing, photocopying and replenishing all marketing materials as instructed
- To undertake all bookings and process payments utilizing the leisure management software system
- Contribute to a detailed handover for all FOH staff to assist in smooth cross communication
- Adhere to University guidelines regarding Contractor Management within CitySport
- Stock take as directed by the Leisure Supervisor
- Update public notice boards within CitySport reception areas.
- Ensure all marketing materials & retail displays are stocked up
- Facilitate and receive deliveries for CitySport
Recreation
- To be able time manage effectively
- To have a good standard of physical fitness and the ability to lift heavy equipment
- Share information and work effectively with team members to establish and support a positive working relationship and team environment
- Able to demonstrate commitment to a high standard of customer service
- Excellent verbal, written and communication skills
- To have a flexible and adaptable approach to work.
- To support activity and event delivery
- To have a passion for sport and wellbeing
Skills and experience
- Excellent customer service skills and good telephone manner
- To have the ability to work alone but also integrate well as part of a wider team
- To have the ability to lift heavy equipment to complete set ups/set down in sports hall.
- Please list any Additional Experience, qualifications or authorisation that are mandatory for this role
- To have good IT skills to include Word and Excel To utilise tact and diplomacy with customers and visitors
- To have the ability to cope with fluctuating workloads and business operation times
- To be able to plan and prioritize tasks in a fast pace busy environment Basic numeracy and literacy
- Basic numeracy and literacy
- To have good time management skills with the ability to work quickly and efficiently during peak business hours
- An interest and an enthusiasm in Health and Fitness and sports related work
Location
CitySport
Additional information
Interviews will be held w/c 2/2/26.
This advert will expire at 23:59 on 1/2/26.
Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.
Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here
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Equality, Diversity and Inclusion Statement (EDI)
City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.
We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages