Residential Community Assistant (RCA)

Reference
1107112

Branch
University of Warwick

Start date
05/03/2026

Duration
Ongoing

Hours and days
You will be expected to work 12-15 hours per week with shifts between 5pm-10pm Monday to Sunday as part of a rota.

Dress code
Uniform Provided

Rate of pay
£12.60

Holiday rate
£1.52

Role
As part of the Residential Community Team (RCT) you will support in providing a peer led service to ensure that all those who reside on campus, and in university provided accommodation, are supported in the transition to university life and find a sense of belonging in their new home.

Duties and responsibilities

Community Wellbeing

• Be visible and approachable and engage with students through flat visits, drop ins and kitchen meetings, getting to know our residents and developing positive relationships
• Provide confidential, sensitive and appropriate advice, support and guidance, signposting to specialist services or escalating matters of concern in a timely manner
• Write comprehensive reports of any incidents and appropriate student interactions while on shift
• Support the management of major incidents affecting residencies, in and out of hours, e.g. building evacuations. This applies even when the RCA is not on duty or on-call. It is expected that this element will be infrequent

Community Building 

• Be integral to cultivating a sense of community within the halls of residence. Ensure that all students feel part of the community and all students are given equal opportunity to engage in on-campus life at Warwick through proactive engagement across all areas of residence
• Help promote and deliver a comprehensive programme of inclusive and diverse events/activities for students to promote personal growth, integration and develop a sense of belonging within our Warwick community

Community Behaviour

• Through peer-to-peer advice and coaching, ensure that students develop an awareness and understanding of the impact of their behaviour on others and that all students uphold the University’s Values
• Help students agree and review flat mate agreements, facilitate kitchen meetings and provide mediation where necessary.
• Challenge and respond to anti-social or disrespectful behaviour, in line with our Regulations, escalating any concerns or issues to appropriate teams
• Support with campaigns designed to promote positive behaviour and awareness of risky behaviours, such as excessive alcohol consumption

Community Engagement

• Support awareness and engagement of the RCT through positive interactions and raising awareness through visits, open days, events and arrivals
• Assist in focus groups and forums identifying the barriers students face in engagement with the RCT and ways in which we can overcome these

Skills and experience

• You are expected to reside on campus whilst working as an RCA. Full details of accommodation can be found in the candidate information pack on the RCT webpage, where you will need to apply for the job. You MUST ensure you read and understand these details fully before applying for the role.
• Full time student at the University of Warwick- Experience of living in halls of residence within higher education- Knowledge of the issues that students experience when living in university accommodation- Experience of working with highly confidential and sensitive information- Experience of working as part of a large team ensuring that the team’s objectives and aims are delivered.
• Experience of dealing with challenging behaviour and supporting others.
• Experience of delivering and organising events.
• Ability to communicate effectively and appropriately with people from diverse backgrounds and cultures.
• Flexible and responsive to service/student needs.
• Ability to initiate contact with other students with confidence.
• Ability to manage crisis and incidents calmly and effectively.
• Ability to identify own limitations and when to escalate concerns to appropriate person.
• Ability to write comprehensive and factual reports with good attention to detail.
• Self-awareness and self-reliant and able to use own initiative to problem solve.
• Non-judgemental and committed to equality of opportunity for all.

Location
On campus

Additional information
Start Date and End Date

• You will be expected to work 12-15 hours per week with shifts between 5pm-10pm Monday to Sunday as part of a rota. There may be some shifts available during the day at key events. These are typically 3x 4 hour shifts, with a potential 1 x 3 hour shift.
• You are expected to work for the entirety of the academic year or until your accommodation contract end date, whichever is first. This includes vacation – this is not a term time only role.
• You will be on-call overnight roughly 1 week in 15, although this may increase to 1 week in 10 9at most) if necessary and based on ongoing review of service provision. On-call provision runs 24/7/365.
• Currently on-call provision is covered in two blocks: Monday-Thursday 10pm-7am and Friday-Sunday 10pm-7am. Statutory and Customary Days work on a 24 hour on-call provision.