Details
1106154
University of Warwick
05/01/2026
6 Months
20hrs per week
Uniform Provided
Pay
£13.01
£1.57
Description
Role
The box office is Warwick Arts Centre’s ticketing, visitor welcome and reception hub and the team supports the delivery of the visitor experience strategy. The role:
- supports the departments administrative workload with a specific focus on event admin support
- supports and assists with CRM maintenance and administration
- delivers a pro-active, efficient sales focussed ticketing and reception operation providing accurate and timely information to all visitors
- delivers a visible and warm welcome providing an excellent visitor experience at all times
- proactively collaborates with WAC teams to support delivery of visitor experience / sales / WAC objectives / vision and mission
20 hours per week, can be flexible with regards to days worked. Hours can be agreed after appointment but would largely need to fit within 9am – 6pm period. Some occasional shift work may be required (this could include evening / weekend work) – this would be agreed in advance.
Duties and responsibilities
Primary:
To assist with event set up administration, on sales, ticketing administration and reporting
Secondary:
- To assist with system administration and undertake CRM housekeeping on Spektrix as required (e.g. data cleansing, memberships, updating customer records, deduplication of records, tagging & coding for marketing, allocating show types for segmentation, sign ups to mailing list, data analysis, system emails etc)
- To provide third parties such as promoters, agents, distributors with informed and timely reports and information as required and assist with monitoring and reporting on sales and agency tickets
- To assist with trouble shooting for Spektrix and IT Services for any problems that occur on a shift with the network, the phone system or ticketing system and to be responsible for any issues that arise. To ensure maximum uptime and put in place pre-planned contingency systems should they arise
- To proactively and accurately deal with all ticket bookings, access bookings and enquiries, reservations, agency sales, waiting lists and all enquiries in person, on counter, by phone, or in writing as required
- To be an ambassador for WAC, its vision and mission, and to provide excellent customer experience to all staff, users and visitors.
- Any other duties commensurate with the grade of the role
Skills and experience
- To be a competent IT user able to use and quickly learn different systems and packages
- To have a keen eye for detail, be organised and methodical
- To be a proactive, positive, willing and flexible member of the team
- To work, as required, some unsociable hours including weekends, customary and statutory days
Location
University of Warwick Arts Centre
Additional information
Closing Date: 11/12/25
Potential Interview Date: 18th and 19th December
Start Date: ASAP
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