Details
1105908
City St Georges University of London
15/12/2025
3 Months
Monday to Friday Working hours: 9:00-6:00pm
Smart Casual
Pay
£16.70
£2.02
Description
Role
Better Space require front-of-house staff to maintain consistent operations and service standards acting as the first point of contact for members, visitors, and partners who pay to use the co-working space.
Duties and responsibilities
Community Support
• Greet members and visitors, ensuring a professional and friendly first impression.
• Respond to member inquiries, onboard new members, and collect feedback from departing members.
• Maintain the workspace, ensuring it is fully operational and stocked with essentials.
• Facilitate connections between members, supporting collaboration and engagement.
• Manage bookings for desks and meeting rooms via coworking software.
Event Support
• Respond to event space and meeting room inquiries via email, phone, or social media.
• Assist in organizing member events, including creating materials, managing sign-ups, and setting up spaces.
• Coordinate tours for potential members with the Community or Workspace Manager.
• Handle invoicing and payment tracking for events and room bookings.
Marketing and Communication
• Contribute to newsletters, social media posts, and digital communications to nurture the Better Space community.
• Organize member interviews and Q&As for inclusion in newsletters and community boards.
• Monitor and engage with comments on social media channels to build online presence.
Governance and Operations
• Ensure adherence to Health and Safety standards, updating members on space policies and guidelines.
• Handle administrative tasks, including data management using Nexudus software.
• Generate monthly reports on member activity and space usage.
• Report maintenance or operational issues to the Operations Manager and university service desk.
Skills and experience
Qualifications and Knowledge
• Degree-level education or equivalent professional experience (Desirable).
• Knowledge of coworking spaces, community management, or accelerator programs (Essential).
• Understanding of the social enterprise landscape and the needs of startups and SMEs (Desirable).
Experience
• Proven customer service experience, ideally in a coworking environment (Essential).
• Event planning or management experience (Essential).
• Experience managing sales leads and digital marketing campaigns (Essential).
• Support for entrepreneurship programs like accelerators or demo days (Desirable).
Skills and Abilities
• Strong networking and community-building abilities.
• Excellent communication skills, both written and verbal.
• Effective organizational and project management skills.
• Confidence to represent Better Space internally and externally.
• Attention to detail in handling data and developing communications.
Location
Better Space, 127 Farringdon Road
Additional information
Monday to Friday Working hours: 9:00-6:00pm (TBC)
This advert will expire at 23:59 on 04/12/2025
Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.
Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view
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Equality, Diversity and Inclusion Statement (EDI)
City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.
We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages