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Administrative Assistant

Details


1104152


De Montfort University (Leicester)


27/10/2025


Ongoing


37 hours - Campus Based


Not Applicable

Pay


£12.79


£2.00

Description

Role

Unitemps, a campus-based recruitment agency owned by De Montfort University, is dedicated to assisting students, graduates, and local professionals in gaining valuable work experience and earning income.

There are several benefits to engaging with Unitemps at DMU:

Networking Opportunities: Through Unitemps, you may have the chance to work with various departments at the university and to engage with Leicestershire businesses. This can help you expand your network and establish connections that may be valuable for your future career.

Professional Development:   Many positions available through Unitemps may offer opportunities for professional development and skill enhancement. You can learn new skills and gain valuable knowledge while on the job.

Career Progression:   Some temporary positions may lead to permanent employment within the university, giving you a potential pathway for long-term career advancement.

Contribution to the University Community:   By working with Unitemps at DMU, you become a part of the university community and can contribute to its success and growth.

Act as a focal point for Hawthorn Building - assisting students, staff and visitorsface to face, over the phone or via email. Acting as Goods Inwards for the Faculty.To assist with the provision of core services required in the Faculty. Assist withcompliance checks and documentation update for Health and Safety data returns.

This role is an Office based role working the following hours:

Monday: 08:45 - 17:00

Tuesday: 08:45 - 17:15

Wednesday: 08:45 - 17:15

Thursday: 08:45 - 17:15

Friday: 08:45 - 17:00

Duties and responsibilities

Customer Service
 
• Act as a focal point for Hawthorn Building, taking on a full customer service support role using PC systems to assist students, staff, and visitors face-to-face, over the phone, or via email.
• Resolve staff/student queries in a polite, friendly, and professional manner. Demonstrate the ability to extract information from students/staff and cascade relevant information.
• Answer telephone enquiries and deal proactively with enquiries in personfrom staff, students and visitors using own initiative or by referring toappropriate individuals.
• Assist with administration duties during busy periods and participate in eventssuch as open days, start of term, matriculation, graduation, conferences andexternal income generation events, some of which will be outside coreworking hours and at weekend.
 
Administration
 
• Place orders and goods receipt items on the university finance system (SAP)in line with university regulations
• Complete customer service queries and administrative tasks that are both varied and repetitive in nature and possess the ability to be proactive and takeaction on matters that need attention, whilst balancing conflicting priorities anddaily workload.
• Reception and assessment of incoming mail, responding directly on routinematters, answering correspondence and composing routine letters, emailsand other correspondence to students and academic members of staff.
• Undertake routine tasks to support data collection for Health and Safety returns.
• Work in partnership with the Faculty Safety and Facilities Manager to ensure H&S compliance.
Communicate with contractors and engineers when they arrive on campus,taking or directing them to areas of work, organising carparking etc
• Act as Goods Inwards for the Faculty – Receiving & logging incomingmail/parcels, taking the initiative to identifying storage requirements/keyissues, contacting staff for collection or directing appropriately elsewhere,completing procurement processes around goods receipt, ensuring safestorage until collection, being proactive in ensuring goods are collected by requisitioners etc.
• Undertake housekeeping duties to maintain up to date information and officestandards including updating notice boards, pc based information andreplenishing stocks of forms, stationery and leaflets.
• Control email distribution lists, staff contact information on webpages etcensuring that information on there is correct and up to date.
• Enter estates work requests on the University system: Quantarc.
• Update databases as required maintaining accuracy and consistency to ensure high standards of data quality.
• Organise own work and determine own priorities under the generalsupervision of the local line manager.
• Maintain a tidy and organised work environment, ensuring that filing andrecord keeping is up to date, post room facilities are tidy and up to date andthe HHZ hatch maintains a professional appearance.
 
General
 
• To promote team-working through positive and enthusiastic participation ingroup-working, mutual support and team briefings.
• Perform any other duties commensurate with the job grade as reasonablyrequired from time to time.
• On occasion, the post holder may be expected to work outside of coreuniversity hours to support activities such as graduation and open days.

Skills and experience
Essential:

  • Five GCSEs including a grade C English Language (or an equivalent level of qualification)
  • Able to enter data onto university systems in an accurate manner following training. Including placing and goods receipting orders, and entering estates work requests.
  • Confident email, spreadsheet and word processing user, including experience with Microsoft Office/Outlook packages anddatabases.
  • Experience working in a busy office environment, adhering to administrative deadlines, and dealing with interruptions.
  • High levels of accuracy and strong attention to detail.
  • Broad understanding of H&S within a working environment and the need for accurate record keeping.
  • Ability to prioritise and organise own workload with minimal supervision in a logical andt ransparent manner and establish priorities, such as storage requirements.
  • Ability to communicate effectively at all levels e.g., visitors, students,academics and senior executives,both verbally and in writing.
  • Excellent customer service skills including giving clear advice and accurate information to customersand/or external parties.
 

Location
De Montfort University, Leicester

Additional information

Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy. Unitemps are based on the 1st floor of the DSU Campus Centre.

Our friendly reception is open Monday to Friday 10am-4pm and the team are contactable on 01162078351 or Unitemps@dmu.ac.uk if you have any queries relating to Unitemps.

Unitemps DMU operates a monthly payroll - Please refer to the candidate information hub for DMU Unitemps in relation to pay dates and further information - HERE

Careers Support for DMU students ONLY

The Careers Hub based in The Hugh Aston Building on Campus is for DMU students from all faculties to receive tailored Career support from trained Careers coaches; it is a useful space to visit should you have any questions regarding Careers!If you are a DMU student and require help creating a CV/Cover Letter, why not make use of the Careers Team Skills Hub, available via MyGateway by clicking HERE

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