Details
1103471
University of Leicester
03/11/2025
Other - See Job
This role is for 35 hours a week, worked across five days out of 7, including early mornings, evenings and weekends, within the sports centre operational hours(Monday to Friday 6am to 10.30pm and Saturday/Sunday 7.30am to 8pm).
Uniform Provided
Pay
£13.51
£1.63
Description
Role
The University of Leicester is seeking enthusiastic, reliable and motivated Duty Managers to join our Sport & Active Life team. This role is central to ensuring the smooth and safe operation of our sports facilities, providing exceptional service to our students, staff and community members. As the senior operational lead on shift, you will oversee daily activities within our facilities, which include a swimming pool, sauna, steam and spa areas, fitness suites, studios and outdoor pitches.
This is an exciting opportunity to contribute to a vibrant and professional environment where sport and wellbeing play a key role in university life. You will be part of a supportive and forward-thinking team committed to excellence, inclusion and innovation. At the University of Leicester, we believe sport can transform lives, and you will play an important part in creating a welcoming, engaging and safe environment that reflects our values.
Duties and responsibilities
As Duty Manager, you will act as the senior member of staff on shift, leading and supervising the reception, fitness and recreation teams to ensure smooth and efficient operations. You will be responsible for maintaining high standards of cleanliness, safety and presentation across all facilities, as well as overseeing daily maintenance, completing regular equipment checks and reporting any defects promptly.
Customer service will be at the heart of your role. You will provide a visible and approachable management presence for members and visitors, handling feedback and complaints in a professional and solutions-focused manner. You will ensure that all users experience a positive and inclusive environment that aligns with the University’s commitment to quality and respect.
Health and safety will be a key aspect of your responsibilities. You will act as the first responder to emergencies, including incidents within the swimming pool, sauna, steam and spa areas. You will complete daily health and safety checks, ensuring all incidents and maintenance issues are recorded and addressed in line with University procedures. If you do not already hold a Swimming Pool Emergency Rescue Award (SPERA), full training will be provided.
You will also manage bookings, memberships and financial transactions through the University’s online system, maintaining accurate records of payments, incidents and shift handovers. Administrative duties will include supporting staff rotas, assisting with performance discussions and ensuring effective communication between shifts to maintain consistent service standards.
Skills and experience
Applicants should have a minimum of five GCSEs at grades A–C or equivalent, together with experience in a customer-facing role within a sport or leisure environment. A sound understanding of health and safety procedures and the ability to remain calm and decisive in emergencies are essential. You will be confident using IT systems, including Microsoft Office and booking software, and able to lead and motivate a team while taking responsibility for operational decisions.
A First Aid at Work certificate, an NPLQ Lifeguard or Pool Plant Operators qualification, and a Swimming Pool Emergency Rescue Award (SPERA) would be advantageous, although not essential.
Location
Danielle Brown Sports Centre or Roger Bettles Sports Centre, University of Leicester (Potential for cross-site working, but a base site will be allocated to you if successful)
Additional information
Informal enquiries are welcome, and should be made to Aaron Spencer, as1512@leicester.ac.uk
Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy.
The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.
As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.