Details
1103223
University of Warwick
17/11/2025
Other - See Job
Monday to Friday 13.30 to 18.30
Uniform Provided
Pay
£18,217
£18,217
Description
Role
Our client is a Facilities Management company and they are looking for a Workplace Co-ordinator for their client.
The primary aim for the Workplace Service Navigator (WSN) is to support the Account through meeting room management service delivery.
The WSN is a key interface with the customer and will be fully conversant with daily activities within the building.
Duties and responsibilities
- Support and coordinate all FM services
- Support the ‘ready for business’ standard, ensuring seamless service delivery and minimum disruption to Capgemini staff.
- To promote and manage customer expectations and develop excellent relationships with the Client, which are measured and maintained.
- Ensure FM Key Performance Indicator requirements are always met.
- To promote and manage excellent relationships with suppliers and visitors to the building
- To meet objectives set by management team and department(s).
- Follow processes and guidelines to ensure end to end procedures are followed.
- Sharing best practice
- Being part of ‘the clients ” Team
- Maintain a professional image, at all time
- Effective, proactive communication
- Proactively, support Innovation
- Maintaining the “Meeting Room Standards” requirement for each Meeting Room.
- Supporting, Visitor Hosting.
- Proactively maintain high levels of cleanliness in designated areas at all times, ensuring all areas are kept clean, tidy, well stocked and ready for business.
- Ensuring meetings rooms are always ready for use, testing equipment is functional and fit for purpose and replenishing stock items.
- Managing all requested vendor services, ensuring they are delivered on time and to specification.
- Supporting the provision of hospitality requirements for the Meeting Rooms.
- Presentation and reinstatement of meeting rooms
- Ensure all reactive tasks are logged with the Helpdesk.
- H&S hazard spotting, reporting and/or rectification.
- Responding to cleaning requests as required.
- Maintaining continuous support and communications all end users of the service.
- Assisting with staff queries both in person, by email or via telephone e.g. alterations to reservations etc.
- Liaising closely with all elements of the FM Team to ensure that consistency of standards and a professional image are maintained throughout the building.
- Maintaining efficient and accurate records for quality, cost control.
- Understanding and ensuring that relevant policies and procedures are adhered to.
- Assisting with floor orientation and equipment induction of new staff.
- Performing any ad-hoc “event-driven” duties as and when appropriate.
- Issuing temporary access passes, updating security database as and when appropriate.
- Covering Reception when required
Skills and experience
- Proven experience within a strong customer service environment.
- An effective proactive communicator at all levels, both written & oral.
- A very high standard of personal appearance.
- Experience of front-of-house or hospitality within a corporate environment.
- Self-disciplined and able to work on own initiative.
- Ability to make decisions without referral to Manager.
- Flexible and adaptable approach to work.
- The ability to demonstrate a proactive, customer focused and “Can Do” attitude are fundamental requirements
- Strong organisational and planning skills
- Proficient in the use of Microsoft Office, (Outlook, Word, Excel), able to maintain databases and link up to AV equipment, the internet, printers etc.
Health & Safety
· Work in a safe and responsible manner with minimal supervision
· Use of appropriate PPE and safety equipment at all times
· Specific HSE Induction
· COSHH awareness (if applicable)
· Manual handling of loads
Location
Manchester