Role
We are looking for one or two professional candidates to join us at Retail Assistants, based in our campus UniExpress shop at Scholars Green Halls of Residence. The hours of the role are between Thursday to Saturday (usually 9am-5pm), but may differ each week. We would consider one person, doing the the role or splitting the hours between two candidates.
Duties and responsibilities
1. Ensure that all procedures associated with stock handling and cash handling are implemented in an accurate and timely manner.
2. Be responsible for carrying out biweekly safe checks and report any discrepancies to the Retail Manager
3. Carry out change runs as and when necessary, in line with finance regulations.
4. Ensure that the highest possible levels of service are delivered to all customers.
5. Ensure front of house areas are clean and meet the highest standards and that all customer interactions result in a safe and enjoyable experience.
6. Operate to the organisation’s standard opening and closing procedures.
7. Ensure deliveries are received in accordance with company procedures.
8. Maintain security of stock holding and ensure effective stock usage.
9. Maintain shelves and stock in line with agreed planograms and report any stock shortages or order requirements to Operations Supervisor.
10. Assist with merchandising tasks, marketing, point of sale and promotional activities.
11. Assist Retail Manager with administrative tasks e.g. producing and updating stock catalogues, price checking and raising purchase orders.
12. Assist Retail Manager with updating any necessary CRM and EPOS system back office.
13. Identify and communicate improvements in processes to the Retail Manager.
14. Assist with training and development of new staff where necessary.
Skills and experience
Excellent interpersonal and organisational skills.
Practical experience of working in customer service-related environment and the ability to recognise excellent service standards.
Excellent verbal communication skills.
Commitment to equality of opportunity.
Experience of cash handling/operating tills.
Flexible approach to work.
Team player but able to self-motivate.
Location
Northampton
Additional information
This role is part time, immediate start. on an ongoing basis. The hours are likely to be 9am - 5pm, Thursday to Saturday, however the hours offered may change on a weekly basis.
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