<< Back to search results

Community Safety Customer Service Administration Officer (Nights)

Details


1102704


University of Warwick


03/02/2026


Other - See Job


Mon-Fri : 8pm – 1am, Weekends: 6pm-1am


Smart Casual

Pay


£12.83


£1.55

Description

Role

As a Customer Service Administration Officer you will have the responsibility to provide professional and exceptional customer service to all students and staff plus other visitors throughout the period stated, at our Community Safety Hub.

Primary role will be issuing on campus students room fobs and dealing with walk in enquiries at the hub. The officer will also raise service issue faults on Invida as well as escalate any issues to the on duty Community Safety Team.

Working hours are on a shift pattern as follows:

Mon-Fri – 8pm – 1am

Weekends 6pm-1am

Part of a friendly team in a fast-moving, professional department, you’ll draw on a range of IT, communication, and customer service skills whilst carrying out your role. 

In return you will benefit from excellent rates of pay and holiday entitlement.

Duties and responsibilities
You will be involved in dealing with visitor enquiries at the hub with your primary role being issuing on campus student room fobs.  Other duties will include raising faults through the Invida system and providing a friendly font of house service for Community Safety.  You will be expected to deliver a high standard of customer service and maintain customer confidentiality.  Training will be provided.

Skills and experience

Applicants need to be able to demonstrate the following:

  • Experience with Microsoft Word, Excel, Outlook, and databases
  • Ability to work in a fast-paced environment.
  • Ability to work under pressure with a high volume of enquiries.
  • Ability to work as part of a team.
  • Excellent verbal and written communication skills
  • Commitment to provide excellent customer service whilst remaining empathetic and sensitive.
  • Maintain confidentiality.
  • High attention to detail

Location
University of Warwick, Community Safety Hub.

Additional information

Your role will be shared with 1 other officer to ensure the position is staffed 7 days a week. Shifts will be allocated upon appointment.

  • Start and end date: ASAP
  • Deadline to apply: Monday 6th October.

Please provide a CV and cover letter with your application.

Please note upon applying for this role you are consenting to your contact details being shared directly with the hiring manager.

Apply for job