Details
1102154
University of Warwick
05/01/2026
Other - See Job
36.5 hours per week. Weekly Schedule: Monday 7.5 hours, Tuesday 7.5 hours, Wednesday 7.5 hours, Thursday 7.5 hours, Friday 6.5 hours.
Smart Casual
Pay
£14.07
£1.70
Description
Role
To provide effective, consistent, and high-quality customer focused administrative support for core activities which span the Masters’ (Postgraduate) group. This will involve acting as the first point of contact for our campus-based students and a range of enquirers and stakeholders from across WBS and the University. The post comes in 2 halves: (a) providing a Reception service for Postgraduate Students, triaging initial enquiries and either responding or escalating as necessary (b) providing clerical/admin support to the professional services team (c.60 headcount).
Duties and responsibilities
Staff Support
- Provide administrative support for recruitment and other HR-related activities, including arranging interviews, in consultation with the relevant Recruiting Manager.
- Play a key role in managing resources for the Masters Group. This includes organising all office equipment, including ordering stationery and coordinating office allocation and IT requirements for the Group through WBS Infrastructure and WBS eSolutions. Prepare purchase requisitions and process Masters Group financial transactions as required. Arrange travel for the Operations Director (Masters Programmes) as and when required.
- Act as a central point for communications for Masters Group staff, including arranging various meetings and appointments for relevant internal and external stakeholders and customers.
- Respond to enquiries from internal and external stakeholders and customers as a first point of contact for the Masters Group, ensuring that accurate and timely information is communicated and/or escalated as appropriate.
Student Support
- Provide support and guidance for students throughout the student lifecycle and through a variety of media (e.g. face to face, email, online, telephone). Ensuring that enquiries are responded to in a helpful, appropriate and timely way and escalating or investigating queries where appropriate. Produce Transcripts and Records of Marks for MBA students. The post holder will be expected to work from the Masters Student Reception desk.
- Provide administrative support for a small number of taught modules, including the assessment process, providing assessments to students, processing submissions, liaison with markers, and timely release of confirmed marks and feedback.
- Assist with organising student events within the Masters Group as directed by the Operations Manager (Masters Programmes), or their Deputy.
Other
- Co-ordinate and provide administrative support for projects, with guidance from the Operations Manager (Masters Programmes), which may involve undertaking research and collating information from a range of sources. Maintain, review and propose relevant changes to group administrative processes.
Skills and experience
To be successful in this role, candidates must demonstrate a strong foundation of administrative and customer service skills, alongside relevant qualifications and experience. The following criteria outline the essential and desirable attributes required for the Postgraduate Services Coordinator role:
Essential Criteria:
- Educated to GCSE Level (or equivalent) with Grade A to C (or equivalent) in English and Mathematics
- Solid experience of working in a relevant role, ideally in a customer-facing role, acting as a first point of contact for enquiries
- A demonstrated track record of operational excellence in an administrative support role
- Strong administrative skills
- Excellent customer focused skills
- Ability to work on own initiative as well as in a flexible team environment
- Ability to work to deadlines
- Ability to work with a high degree of accuracy and with attention to detail
- Excellent written and verbal communication skills through a range of relevant media (face to face, email, telephone)
- Proficient IT skills including word processing, databases, spread sheets and presentation software
- Experience of maintaining electronic records on a management information system
- Strong organisation and co-ordination skills
- Confidence and discretion in dealing with confidential matters
- Ability to act assertively and make appropriate decisions
Desirable Criteria:
- Educated to A Level standard (or equivalent).
- Experience of working within a HE environment
Location
On Campus
Additional information
- Start and end date: January 26 until 30 April 26
- Deadline to apply: Tuesday 02 December
Please provide a CV and cover letter with your application.
Please note upon applying for this role you are consenting to your contact details being shared directly with the hiring manager.
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