Administration Assistant (ID:12409)

Reference
1102066

Branch
University of Leicester

Start date
08/10/2025

Duration
3 Months

Hours and days
Other - See Job

Dress code
Smart Casual

Rate of pay
£13.15

Holiday rate
£1.59

Role
The role currently resides under the Programme Administration Team for the College of Business, and manages our front desk on a daily basis, performing a variety of administrative and clerical tasks, to contribute to the Programme Admin Team providing data process and general administrative duties, as well as customer service experience; handling, triaging and signposting enquiries from student (main student desk) as well as multiple stakeholders; requiring a good understanding and knowledge of the schools offer, programme administration and day to day activities.

Duties and responsibilities
Front of House /Reception: 

• Welcome visitors/enquirers to the College and provide information in accordance with relevant regulations/signpost and announcing accordingly. 
• Have a good understanding of programme administration in order to assistant student queries, triage and signpost accordingly. 
• Ensure reception area is tidy and presentable  
• To work collaboratively across the College to support delivery of cross functional objectives. 
• Update calendars and schedule meetings, ensuring activities and events across the campus are captured and kept up to date. 
• Maintain security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Assist with room bookings and SALTO access 
• Assist with health and safety matters including fire safety procedures
• Provide support for events and activities across the College. 

• Work on a broad range of routine activities with clear and simple procedures whilst under regular supervision. 
• Offering assistance in the preparation of documents and data processing.
• Answering and processing phone calls and other correspondence  
• Planning of own work for the day or days ahead within clear procedures.
• Work to pre-determined deadlines and standards within established processes.
• Order stationery and other goods. 
• Oversee printing facilities. 
• Report maintenance issues to Estates
• Ensure compliance with regulations, including Health and Safety

Skills and experience

• An understanding of the importance of meeting customer needs and executes all administrative tasks to the highest quality standards
• Excellent customer service skills
• Excellent IT skills including Microsoft Office  
• Multitasking, organisational and time management skills with the ability to prioritise tasks
• Ability to be resourceful and proactive when issues arise
• Excellent accuracy and attention to detail 
• Good communication skills, with the ability to give and receive information effectively using a variety of methods and to communicate with a wide range of university staff, students and agents 
• Ability both to work as a member of a team and also to demonstrate independent working and Initiative
• A willingness to be flexible towards duties and adaptable to change

Location
Brookfield Reception

Additional information