Details
1101494
University of Warwick
21/10/2025
Ongoing
Variable
Uniform Provided
Pay
£12.60
£1.52
Description
Role
Warwick Arts Centre is looking for passionate, knowledgeable, and enthusiastic Visitor Experience Assistants to join the team. Our Visitor Experience Assistants deliver exceptional service to all visitors at Warwick Arts Centre, ensuring they have an enjoyable, memorable and first class experience.
As part of the Visitor Experience team, you will be responsible for working across all our visitor services areas, whilst ensuring a safe environment is maintained. You will work collaboratively with the team to ensure the safe and smooth running of all events, responding promptly and appropriately in the event of an unplanned situation. You will be knowledgeable and approachable in order to assist visitors with any queries or signposting in auditoria, box office front desk and foyer spaces.
From checking tickets, invigilating artwork, and selling snacks, drinks, ice cream and merchandise, we always aim for our visitors to have a positive and magical experience they’ll remember.
If you are interested in this position, you must be available to attend Warwick Arts Centre on the following dates:
- Assessment Centre (if successful): Thursday 16th October 2025
- Induction (if successful): Tuesday 21st October 2025
Duties and responsibilities
Full role description can be found on Warwick Arts Centre’s website. Please ensure you have fully read and understand the role before applying. Find the full job description here.
Shifts are available on a week-by-week basis, in line with our building activity. We expect all Casual Visitor Experience Assistants to complete a minimum of 1 shift per week as a standing commitment and to ensure you are fulfilling your role and staying up to date.
If you would like an informal chat about the role, please email frontofhouse@warwick.ac.uk
Skills and experience
Essential
- Minimum GCSE English and Maths or equivalent
- Ability to assist all visitors in a friendly, confident, and efficient manner
- Good customer service, communication, interpersonal and numeracy skills
- Reliable, professional approach, with excellent time keeping and positive ‘can do’ attitude
- Ability to prioritise tasks when under pressure and juggling priorities
- Excellent attention to detail
- Solution driven approach to all tasks with an ability to problem solve proactively
- Good knowledge and understanding of Health and Safety and evacuation policies
- Ability to work well under pressure, whilst keeping calm and focused
- Genuine interest in and regular attender of the Arts
- To have experience in a visitor facing role and a track record of delivering exceptional service
- Experience of working collaboratively and in a tea
Desirable
- To have experience in a visitor facing role in an Arts environment
- Experience cash handling and reconciliation
- Experience of operating an EPOS system or ability and willingness to learn to use a new operating system
- First Aid qualification
Location
Warwick Arts Centre
Additional information
In order to apply please send a cover letter (along with your CV) detailing specifically why you have applied for this role at Warwick Arts Centre. Any candidates who do not meet this criteria will not be considered.