Customer Service Assistant - Library

Reference
1101470

Branch
Heriot-Watt University

Start date
10/11/2025

Duration
3 Months

Hours and days
Ad hoc

Dress code
Smart Casual

Rate of pay
£13.27

Holiday rate
£1.60

Role

The Heriot-Watt University Library are seeking 2 Customer Services Assistants to help cover the library reception desk at the Edinburgh campus library, the GRID Service desk and the Learning Commons Service desk. The Customer Service Assistants would work on an ad hoc basis to support the library team during particularly busy periods or to cover staff absences.

Shifts for this role can vary week by week, but we are particularly looking for people who are available to work evenings and weekends.

We are looking for people who can start working as soon as possible.

Duties and responsibilities

The post entails covering the library reception desk, answering queries, conducting headcounts, refilling photocopiers. Other duties include handing out study room keys and helping students with WIFI and printing.

Skills and experience

Strong customer service experience is essential for this role. Full training will be provided.

Location
Edinburgh

Additional information

To Apply: This role is for current Heriot-Watt Students only. Please submit a relevant CV as well as a cover letter which clearly states your suitability and availability for this role. Please note this advert may close quickly if we receive enough applications, so ensure you get your application in as soon as possible!

For advice on CVs, cover letters and job applications, Heriot-Watt students can visit the Careers Service.

If you have any questions about the role or the application process, please email unitemps@hw.ac.uk.

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