Unitemps

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Details

Reference
1101119

Branch
City St Georges University of London

Start date
18/09/2025

Duration
3 Months

Hours and days
Monday-Friday 9am-5pm

Dress code
Smart Casual

Pay

Rate of pay
£16.70

Holiday rate
£2.02

Description

Role

Please note this is a Full-Time role and not suitable for Students.
Role will be required on campus 5 days per week.
Interviews to be held Monday 15 or Tues 16 September

The Student Administrator will normally be responsible for being the first contact for student enquiries advising on a wide range of programme-related matters, as well as dealing with general enquires from prospective students. The Student Administrator will also provide routine administrative support to all members of the Programme Office, and undertake specific tasks as required.

Duties and responsibilities

Customer Service

To deal with a wide range of general enquiries from students, prospective students, members of the public and visitors to the School, supplying information or referring the query on as appropriate.
Where appropriate to operate and triage incoming communications, providing a helpful, polite service to all enquiries.
To deliver the highest level of customer service to all the School’s stakeholders

Student Advice and Administration

To deal with admissions-related queries
.To assist in recruitment and marketing activities and events as appropriate, including attending occasional weekend and evening marketing events.
To be pro-active in handling enquiries and actively support students to ensure that customer needs are always met and that high service standards are adopted.
To respond accurately to student enquiries (via face-to-face contact, email, letter and telephone) within agreed timescales.
To act as the first point of contact for student enquiries, proactively sourcing answers and solutions from internal webpages and other information sources to provide effective support.
To provide accurate, thorough and informative information to prospective students via face-to-face contact, email, letter and telephone.
To work with Course Officers and other School colleagues when dealing with complex student and prospective enquiries ensuring a quick response within agreed timescales.
To maintain clear lines of communication between the School and students, distributing information about course activities, events, regulations, university facilities and other matters via the most appropriate methods.
To provide appropriate letters and documentation to students.
Where appropriate to operate the student records system (SITS), accessing student details as required in response to enquiries from student and / or School colleagues.
Where appropriate to organise the collation and distribution of all course materials.
Where appropriate to liaise with Course Officers to co-ordinate the creation and maintenance of student files and recording of data.

Course Officer Support

Where appropriate to the School in which they are located the post holder will provide the following support to the Course Officer or Senior Course Officer. During busy periods (e.g. assessment) there is an expectation that the post holder will be available to provide on campus support five days a week.
To support the course office team with data entry and updating module information on the student records system (SITS) and Moodle.
To assist with the coordination and production of student handbooks.
To assist with the coordination, formatting, and printing of course materials and lecture notes.
To receive and process student assessments in line with the School’s policy.
To provide administrative support for the collation and recording of student feedback.
To provide administrative support to quality assurance reviews and processes.
To provide support during the assessment period: to collect, distribute, collate, and file examination papers during the (3) examination periods, including record keeping.

Skills and experience

Experience of working in a (face-to-face) customer service/care role.
Well-developed listening and communication skills and the ability to empathise with customers whilst always maintaining a professional boundary.
Administrative experience in an office environment.
Experience of dealing with potentially vulnerable customers.
Able to demonstrate commitment to a high standard of customer service.
Excellent numeracy skills, with a high level of accuracy and attention to detail.
Generally confident in the use of IT systems; specific competence in the use of MS Office packages, in particular the manipulation of database information and the design of spreadsheets.
Ability to analyse problems and identify potential solutions.
Ability to work well as a member of a team.
Knowledge of the Higher Education sector.

Location
A302 College Building, Northampton Square

Additional information

School Specific Duties and Responsibilities

To carry out School-specific duties as required.

General Administration

To provide assistance with events such as registration, Open Days, assessments and extra-curricular activities.
To provide cover during the absence of other Administrators as required.
To undertake general administrative tasks such as photocopying, filing and distribution of post as required.
Where appropriate to be responsible for the ordering of office supplies and the upkeep and maintenance of office equipment such as the photocopier/printer.
Where appropriate to assist with the administration of various projects.
To maintain the School Staff Directory and support the general upkeep of team and School information on SharePoint, as required.

This advert will expire at 23:59 on 14/09/2025

Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.

Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here

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Equality, Diversity and Inclusion Statement (EDI)

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages

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