Details
1100662
University of Warwick
22/09/2025
Other - See Job
36.5 hours per week (1 FTE)
Smart Casual
Pay
£13.88
£1.68
Description
Role
To provide effective administrative support for undergraduate and postgraduate courses and postgraduate research students. To enhance the student teaching and learning experience. To contribute to the work of the School administration team ensuring effective support for the undergraduate and postgraduate student lifecycle.
Duties and responsibilities
Admissions
- Provide administrative support for UG and PG admissions and key recruitment activities such as open days and other events.
- Support Admissions Tutors with applications helping to ensure that decisions are made in a timely manner.
- Provide accurate advice and information to prospective students, liaising with Admissions Tutors and SROAS where appropriate.
- Maintain a detailed knowledge of the School’s academic portfolio of courses and postgraduate research opportunities in order to accurately represent and positively promote these to prospective students.
- Assist the Admissions Tutors and Senior Departmental Administrator in the collection and monitoring of admissions data and the compilation of information to support the marketing of courses.
Course Administration
- Provide a first point of contact for student enquiries: in person, by telephone and via email or other University communication system.
- Provide advice and information for current students about all aspects of the student lifecycle.
- Assist with the maintenance of student records and other student information on University systems.
- Assist with the compilation and dissemination of relevant documentation for new and existing students for the start of the next academic year, including handbooks and web-based information (for example module reading lists), taking a proactive approach to updating information and ensuring changes are made in a timely fashion.
- Assist with the recording of monitoring points and communicating with students who have been absent, liaising with Directors of Studies and other key academic staff.
- Provide administrative and clerical support for Student-Staff Liaison Committees.
- Provide administrative and clerical support for key quality assurance processes.
- Work with colleagues within the School and the wider University to support the effective and efficient support of the student experience.
Assessment and Exam Management
- Assist the Academic Administrator with all the administration and support for course assessment including coursework submission, examinations and exam boards and their associated processes and systems.
- Assist with the administration of the allocation of personal tutors to students working closely with Directors of Studies, discipline academic colleagues and students.
- In the absence of more senior staff, provide support to students for minor issues and signpost students to the appropriate support network, within the Department or wider University services as required.
General Administration
- To contribute to the efficient and effective operation of the School Office (distribution of post, allocation of keys, filing, etc.) and to provide reciprocal support to other areas of the School's administration activities.
- Duties may be changed from time to time, as determined by the Senior Departmental Administrator and Academic Administrator.
- You may be asked to work occasional weekends and evenings to support recruitment and other events.
Skills and experience
Skills and Experience
- Educated to A level standard or equivalent experience.
- Ability to handle highly confidential material with discretion and to deal effectively with sensitive matters
- Previous experience of working in a University in a student administration role and/or knowledge and understanding ofthe structures and priorities of a University environment.
- Proven ability to effectively provide complex information to students and staff.
- Excellent IT skills including good knowledge of Microsoft Office, web based tools and database systems.
- Flexible and systematic approach to learning new digital systems, new processes and new ways of working.
- Previous experience of working with student admissions including international students.
- Previous experience of managing the student assessment and feedback process.
- Excellent communication and interpersonal skills to deal with a wide range of staff and students.
- Excellent time management and judgement, enabling an extensive, varied workload to be prioritised and deadlines to be achieved.
- Ability to work independently and cooperatively within a team.
Desirable Skills
- Knowledge of HE admissions systems, Tabula, Sitebuilder, SITS
- Some limited financial processing of orders and payments
Location
Hybrid - Mainly University of Warwick campus
Additional information
- Start and end date: ASAP until 30 November 25
- Deadline to apply: Sunday 7th September 25
- Please provide a CV and cover letter with your application.
Please note upon applying for this role you are consenting to your contact details being shared directly with the hiring manager.
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