Details
1100497
University of Staffordshire
01/10/2025
9 Months
10 hours per week Working days: 2 shifts per week (extended hours on University weekend event days). Days: across a 4 day week both AM & PM scheduled shifts.
Not Applicable
Pay
£12.91
£1.56
Description
Role
As a ResLife Part-Time Assistant, you will play a key role in supporting the full-time Residential Life team in delivering a positive and inclusive student experience. Support the day-to-day operations of the ResLife department. The role will assist the department in delivering a high-quality service to the community of students living in university managed accommodation.
Duties and responsibilities
- Administrative Support: Assisting with data entry, record keeping, and general office tasks to ensure smooth day-to-day operations.
- Supporting the preparation of routine reports, letters, emails, and other communication for internal and external audiences.
- Student Communication: Responding to student inquiries via email, phone, and in person, and helping to relay important information regarding events, policies, and support services
- Record contact with residents and take notes of actions taken, ensuring compliance.
- Support in note taking in any student meetings and conversation.
- At all times act with consideration to confidentiality, equality, diversity, and protection of data.
- Front Desk Management: Providing a welcoming presence at the front desk, handling queries and passing them onto the correct staff members with expert knowledge in their area of responsibility.
- Maintaining a tidy and organised reception area.
- Event Assistance: Supporting the planning and delivery of student engagement activities and wellbeing initiatives.
- Participating in the setup and smooth running of university-wide functions
- Offering hands-on support during high-profile institutional events
- Completing scheduled checks of residential areas and reporting maintenance or welfare concerns
- Supporting the delivery of regular room and communal space inspections in line with university policy
- Assisting with move-in/move-out checks and condition reports
- Helping ensure student living spaces meet expected standards through regular inspections
- Promoting a safe and supportive residential environment by identifying and reporting concerns during inspections
- Report as appropriate any welfare, health, safety, security, or maintenance concerns
- Be a role model to students while working in university accommodation.
- Attend regular team meetings.
- Any other duties, commensurate with the role.
Skills and experience
- Understanding and experience of university accommodation environment
- Experience and knowledge gained working to provide student support for a university accommodation provider
- Excellent listening and interpersonal skills
- Experience of using an Accommodation Management package (e.g. Room Service)
- Excellent team working skills
- Ability to work as a team or independently
- Ability to use social media
- Excellent time management skills
- Genuine enthusiasm and a commitment to providing good customer service
- Ability to plan, organise and use initiative
- Proactive in engaging with students
- Commitment to inclusive community building, including the ability to support with student concerns
Location
Leek Road - Stoke-on-Trent