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Credit Controller

Details


1100395


City St Georges University of London


01/09/2025


6 Months


Monday-Friday 9am-5pm- - 3 Office days, 2 days working from home


Smart Casual

Pay


£18.76


£2.26

Description

Role
We’re looking for a Credit Controller to join our team and help ensure our students and customers receive a first-class experience when it comes to payments and debt management. 

 
This role is perfect for someone who thrives in a busy environment, can balance accuracy with empathy, and enjoys working with both numbers and people.

Duties and responsibilities
You’ll play a key role in managing tuition fee payments, debt collection, and supporting our students and departments with financial queries. Every day will be different — one moment you’ll be running payment reports, the next you’ll be meeting with a School to agree a payment plan for a student in financial difficulty.

 
Your main responsibilities will include:
  • Managing the sales ledger and debt collection process for Schools and departments.
  • Making sure all customer information is accurate in SITS and liaising with teams to fix errors.
  • Ensuring debts are collected on time through reminder letters, statements, phone calls, and (if needed) external collection agencies.
  • Setting up and monitoring payment plans, and processing recurring card payments.
  • Meeting with students and staff to resolve payment issues fairly and in line with policy.
  • Running reports from SAP to track debts and address unmatched payments.
  • Supporting the registration process by ensuring tuition fee invoices are issued quickly and correctly.
What we’re looking for. We’re after someone who is as comfortable with a spreadsheet as they are with a conversation. You’ll need to be organised, approachable, and confident handling sometimes sensitive financial situations.

Skills and experience

  • Experience working in a busy finance environment — ideally in education or a large organisation.
  • A good understanding of SITS, SAP, and how they work together in debt collection.
  • Strong numeracy and analytical skills.
  • Excellent Excel skills.
  • Great communication skills, both verbal and written.
  • The ability to work independently and manage your own workload.
  • A strong customer service approach and the confidence to deal with people at all levels.

Location
Northampton Square, WC1E 0HB

Additional information

This advert will expire at 23:59 on 25/8/25.

Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.

Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here

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Equality, Diversity and Inclusion Statement (EDI)

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages

 

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