Details
1100244
University of Leicester
15/09/2025
Other - See Job
See Advert
Uniform Provided
Pay
£13.15
£1.59
Description
Role
The University of Leicester is seeking friendly, efficient, and proactive Sports Centre Receptionists to join our Sport & Active Life team. As the first point of contact for members and visitors, the Front of House plays a vital role in ensuring a high-quality experience and smooth operation of our facilities. The successful candidate will bring exceptional communication skills, a passion for sport, and a dedication to outstanding customer service, supporting our commitment to a welcoming, Inclusive and active environment.
Location: Danielle Brown Sports Centre or Roger Bettles Sports Centre, University of Leicester (Potential for cross-site working, but a base site will be allocated to you if successful)
Working hours: This role is for casual hours where required across the service. Shifts are as required as per the requirements of the Sports Centre Operational Times
Duties and responsibilities
Customer Service & Facility Management:
- Serve as the primary contact for all visitors, members, and callers, ensuring a warm, informative, and professional reception experience.
- Address day-to-day queries from members, providing accurate information on facilities, programs, memberships, and other services.
- Cultivate and maintain positive working relationships with university staff, students, and community members to foster a welcoming environment.
- Oversee access control to the facility, ensuring only authorised users are admitted and that policies are followed to maintain a safe environment.
Bookings & Membership Administration:
- Manage bookings for all sports facilities through the dedicated online booking system, confirming reservations and assisting users as needed.
- Administer memberships by processing applications, updating member records, and collecting fees securely in accordance with university financial protocols.
- Provide guidance on membership benefits, package options, and fees, contributing to member retention and satisfaction.
Health & Safety Compliance:
- Actively contribute to the health and safety practices established within the facility, including daily checks and documentation to ensure compliance.
- Conduct routine facility checks to monitor for any broken or faulty equipment and report issues promptly to the relevant teams.
- Implement cleaning protocols in shared spaces, helping maintain high standards of hygiene and safety for all users.
Administrative & Financial Duties:
- Complete general administrative tasks such as data entry, record keeping, and the control of sensitive information, ensuring all GDPR regulations are strictly followed.
- Handle electronic payments securely, including membership fees, bookings, and retail sales where applicable.
- Assist with opening and closing procedures, securing all facilities at night as scheduled and ensuring that safety measures are adhered to
Skills and experience
- Current University of Leicester Student
- Minimum of 5 GCSEs, grades A-C (or equivalent).Proven experience in a customer service role, ideally within a sports or leisure facility.
- Strong computer skills with competency in MS Office Suite (Word, Excel, Outlook).
- Familiarity with booking systems is an advantage.
- Basic understanding of health and safety protocols, with a commitment to upholding them.
- Strong organisational skills with the ability to manage multiple responsibilities in a busy environment.
- Detail-oriented and capable of handling sensitive data responsibly.
- A proactive attitude with a collaborative approach to working as part of a close-knit team.
- Flexibility to work varying shifts, including evenings and weekends, as required
Location
Danielle Brown or Roger Bettles Sports Centres
Additional information
How to apply Please ensure you apply with a tailored covering letter and CV indicating why you consider yourself suitable for the role.
Closing date for applications Thursday 28th August at 23:59pm*
*Due to the volume of applications we receive, any indicated closing date is subject to change at the hiring managers discretion. Please ensure if you are interested in a position, you apply at the earliest available opportunity.
Departmental contact for queries Aaron Spencer, as1512@le.ac.uk
Please note
Please ensure to save a copy of this advert if you apply for this post, as it will no longer appear on the website when closed, and you may require this throughout the application process.
Careers Service Support
It may be useful to complete My Skills Portfolio to help you assess and understand the transferable skills you already have which can be applied to your application.If you are looking for further support with your application including how to write a CV or Cover Letter, please visit the University of Leicester Careers and Employability Service webpages HERE. We would encourage you to attend an application coaching appointment, and these can be booked via MyCareers, or in person in the Career Hub, David Wilson Library.
Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy.
Apply for job