Details
1099575
University of Surrey
14/08/2025
12 Months
2 days per week - 15 hours in total.
Smart Casual
Pay
£14.77
£1.78
Description
Role
The University of Surrey are recruiting a Student Finance Advisor to work with their Transaction Team.
Would suit a recent graduate with relevant degree.
The post holder is responsible for managing payment plans and collecting all debts owed to the University by Surrey Online Learn (“SOL”) students. This includes ownership of Student Finance processes and oversight of related IT system sub-ledgers (Agresso and SITS). The post holder will provide guidance and support on a 1:1 basis to those students unable to pay amounts due at the required time. The post holder will correspond with other University teams in the resolution of issues which arise as a result of student debt. Through the provision of this service, the post holder contributes to ensuring debts owed to the University are at a minimum thereby protecting cashflow and mitigating the cost of bad debt.
This team is one of three within Financial Transactions Services, providing a Shared Service for coordination of financial transactional processes covering both Purchase to Pay and Order to Cash.
- They will need to establish strong working relationships with
- Academic Registry
- Student Services
- Accommodation Office
- Partner Institutions
£14.77 per hour.
£1.78 per hour holiday pay.
2 days per week (15 hours in total).
This temporary role is to start around the 4th of August for 12 months.
Duties and responsibilities
The post holder:
- Will work with minimal supervision, taking responsibility for the day-to-day planning, organisation, and execution of activities related to the management and collection of student debt, in line with agreed quality standards and specifications.
- Will operate with minimal supervision in the day-to-day planning, organising and performance (to an agreed quality standard and specification) of a range of activities related to management and collection of student debt. They are expected to demonstrate a high level of initiative in prioritising their workload, effectively managing competing demands, and making informed, timely decisions. This includes assessing available options and determining the most appropriate course of action to meet deadlines and address issues promptly.
- Must be a confident and effective communicator, as the role requires regular interaction with a range of stakeholders, including undergraduate and postgraduate students, University colleagues, external collection agents, solicitors, and other third parties. Their primary responsibility is to support the timely collection of all fees in accordance with agreed terms. In addition, the post holder may be required to participate in meetings with colleagues, offering guidance and advice on student finance processes, and contributing to the wider activities of the unit as needed.
- Should provide advice and solutions to routine day-to-day issues, acting as a first point of contact and a filter for queries escalated to the Team Leader. Where questions or problems fall outside their remit, the post holder will use their judgement to determine whether referral is necessary. Most issues will be resolved by drawing on prior experience or by consulting relevant departmental policies and procedures. As such, a comprehensive understanding of the methods, systems, and processes used across the entire Student Finance function is essential. While the role is governed by standard procedures and regulations, the post holder is expected to exercise discretion in adjusting the order or application of processes where circumstances require. In cases involving particularly unusual or complex challenges, the post holder is expected to investigate and recommend suitable courses of action to the Team Leader, escalating only the most intricate issues for final resolution.
- Will take responsibility for maintaining accurate and up-to-date records for all cases they manage.
- The post holder will have extensive contact with students and members of the University community
Skills and experience
HNC, A Level, NVQ 3, HND level or equivalent, with several years relevant work experience
OR
Relevant vocational experience, acquired through a combination of job-related training and considerable experience, demonstrating development through involvement in a series of progressively more demanding relevant work/rolesBroad customer relations experience
Microsoft Office experience
Desirable criteria.
Finance Systems.
Knowledge of relevant legislation, specifically those relating to money laundering and data protection.
Location
University of Surrey.