Facilities Assistant x4

Reference
1099457

Branch
University of Warwick

Start date
04/08/2025

Duration
Other - See Job

Hours and days
36.5 hours per week working 5 out of 7 days

Dress code
Uniform Provided

Rate of pay
£12.60

Holiday rate
£1.52

Role

To provide an efficient, customer focused portering, minor maintenance and transport service for the University, staff, students and visitors. 

• 36.5 hours per week, working 5 out of 7 days, with 2 days off each week.
• This role is to start ASAP until 30/9/25

 

Duties and responsibilities

• Processing mail, including parcels at the University, including collection/sorting/distributing all mail. Responsible for maintaining an accurate audit trail (using online computer system). 
• To provide an excellent customer experience in the student post room for the collection of parcels and couriered items.  
• Providing a professional Portering service that may include, but is not limited to:  
• Unlocking buildings (maintaining security of sub master keys) and carrying out safety and security initial checks (e.g. checking fire evacuation routes are clear of hazards, replacing fire extinguishers, room checks etc.   Reporting any defects and keeping appropriate records updated in accordance with Health and Safety and UUK code of practice. 
• Assist with Room checks 
• Liaising with the relevant building manager, Security Services and the Health & Safety department reporting to the Estates Helpdesk, when necessary 
• Moving furniture and equipment using appropriate means that comply with health and safety legislation and manual handling techniques  
• Collecting, transporting and disposing confidential waste in accordance with University Policy and standards 
• Providing support and carrying out duties for degree congregations  
• Preparation and delivery of exam stationery, liaising with Exams Office where required and the set up and take down of exam rooms, in accordance with Exam Office regulations 
• Assist with room checks under the direction of the Assistant Campus Cleaning Services Manager 
• Receive and be an authorised signatory for deliveries of stores and equipment and to distribute to designated areas as directed. 
• Driving all types of University fleet vehicles, to transport post, furniture/equipment, materials, staff, students and visitors.   
• Carrying out daily inspection checks and ensuring cleanliness of all Estates Portering and Warwick Sport fleet vehicles, ensuring appropriate records are maintained in line with the University Transport Policy. 
• Transporting groups of staff, students and visitors to various off campus locations in the UK 
• Transporting invigilators to exam venues, abiding by the requirements of the Examinations Office 
• Ensure refuse is collected appropriately in designated refuse rooms in residences, in order to support efficient waste collection service 
• Load/unload and distribute clean/dirty linen as requested 
• Use and maintain industrial floor equipment  
• Carry out minor non-skilled repairs, maintenance of equipment and report damage or defects requiring skilled repair. This may include, but is not limited to, unblocking toilets and sinks, replacement of shower fittings, resetting refrigerators, Salto battery replacements  
• Chaperoning maintenance contractors as required 
• Cleaning and maintaining to a required standard building entrance areas, windows, stairways, walls, ceilings, light diffusers and various public areas as required. This will include using and maintaining industrial and standard floor care equipment. 
• To carry out periodically, compliance checks which includes but not limited to, taps/ shower head/hose descaling/fire checks/water flushing (Legionella). 
• To cover in other areas of campus due to business needs or absences. 

Skills and experience

Essential

• Educated to GCSE level, NVQ Level 1/2 or equivalent experience.
• Excellent customer service skills with experience of working in a customer service environment, including the ability to tactfully deal with any customer complaints or issues.  
• Excellent communication and interpersonal skills
• The ability to work on own initiative and make appropriate decisions, with experience of working without supervision, to tight timescales and deadlines.
• Ability to maintain accurate records
• Good problem solving skills
• Ability to act on both written and verbal instructions
• Good team worker
• The ability to use appropriate handling equipment and tools along with the ability to lift and carry items such as mail bags and furniture, whilst complying with manual handling best practice.  
• IT literate with knowledge of how to use Ms Outlook, Ipad/tablet

Desirable

• Full UK or EU equivalent driving licence (with category D1 entitlement for driving minibuses preferred), held for at least 2 years with no serious driving convictions.

Location
On Campus

Additional information
Advert closing date: Midnight on 22/7/25

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