Details
1099428
De Montfort University (Leicester)
16/07/2025
9 Months
See Job Advert
Smart Casual
Pay
£12.21
£1.47
Description
Role
This Role is for De Montfort University Only Student - You must be a current student to apply
We are seeking a dedicated Membership Service Assistants to join our team. These roles offer flexible part-time positions, ideal for individuals looking to balance work with other commitments.
- Hours: 10 hours per week
- Schedule: Monday to Friday, between 10:00 AM and 3:30 PM .
- The role is term time only
We are looking for 4 x individuals to provide administrative support to the DSU Membership Service team of the DSU
In this role, you will assist these teams and contribute to the overall efficiency of the department by handling a range of administrative tasks and supporting collaborative initiatives
Application Closing Date and Time: 11:59am – 08/08/2025
Please note that candidates must be available to interview on Monday 1st September 2025 and to start training all day on Tuesday 9th September 2025.
Duties and responsibilities
- Deliver exceptional customer service to all students, staff, and visitors of the DSU.
- Serve as the front-of-house representative and manage the inbox triage for students with general inquiries related to the Membership Services department.
- Assist with booking requests for activities organized by DSU student volunteers.
- Support departmental events, including "Give It A Go" activities, Student Council meetings, and Wellbeing Wednesdays.
- Direct students to appropriate resources and assistance via telephone, email, or in-person interactions.
- Maintain electronic student records in compliance with GDPR regulations.
- Create and manage documents, spreadsheets, and databases utilizing Microsoft Office applications.
- Contribute to key Union events, including but not limited to Freshers' Week and Elections.
Skills and experience
- Proven experience in delivering outstanding customer service.
- Demonstrated ability to manage and complete a variety of administrative tasks efficiently.
- Skilled in handling sensitive situations with individuals, consistently exhibiting empathy and understanding.
- Knowledge of client confidentiality and data protection regulations, ensuring compliance at all times.
- Capable of working independently as well as collaboratively within a team environment.
- Proficient in communicating effectively through various channels, including face-to-face interactions, telephone conversations, and email correspondence.
- Strong IT skills, with experience in utilizing Microsoft Office applications for creating and managing spreadsheets, presentations, and documents.
- Ability to remain composed and effective under pressure.
- Flexible and adaptable, able to adjust to changing circumstances and priorities.
- Awareness of and respect for cultural differences, fostering an inclusive and supportive environment for all individuals.
Location
Leicester
Additional information
Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy.
Unitemps are based on the 1st floor of the DSU Campus Centre. Our friendly reception is open Monday to Friday 10am-4pm and the team are contactable on 01162078351 or Unitemps@dmu.ac.uk if you have any queries relating to Unitemps.
Unitemps DMU operates a monthly payroll - Please refer to the candidate information hub for DMU unitemps in relation to pay dates and further information - HERE
FURTHER CAREERS SUPPORT AVAILABLE FOR DMU STUDENTS ONLY
The Careers Hub based in Hugh Aston Building on Campus is for DMU students from all faculties to receive tailored careers advice and support from trained Careers coaches; it is a useful space to visit should you have any questions regarding Careers!
If you require help creating a CV/Cover Letter? Why not make the use of the Careers Team Skills Hub, available via MyGateway by clicking HERE
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