Details
1099204
University of Edinburgh
01/09/2025
Other - See Job
8-10 hours per week
Not Applicable
Pay
£12.83
£2.32
Description
Role
The University of Edinburgh are currently offering part-time opportunities for 10 students to work as EdHelp Assistants across the site libraries. The Help Services Team supports students with using the library and provides help and advice to users on queries related to Library, IT, Student Finance and Student Administration functions. Within this role, you will support and enable the delivery and provision of customer service in the site libraries, resolving routine enquiries and supporting operational tasks which support the running of the Library Helpdesk.
This is an exciting opportunity for you to enhance your customer service skills, and gain experience of working in a team in a lively Library environment.
You can expect to start work on the 8th September 2025 and work until the 29th May 2026. You will attend one to two paid training shifts between 8th-14th September, with your regular shift pattern beginning from the week commencing 15th September. The successful students can expect to work between 8-10 hours per week in one of the site libraries. The pay for this role is £12.83 per hour, plus £2.32 per hour holiday pay. Payment is one month in arrears, meaning your first payment date (should this position start when expected) will be 28th October 2025.
Shifts will be available at the following site libraries: Noreen and Kenneth Murray Library (Kings Buildings), ECA Library (Evolution House), Law Library (Old College), Moray House Library (Holyrood), New College Library (The Mound). In order to be considered for this role you MUST fill out the Microsoft Form requesting you to provide your shift availability. Fill out shift availability on Microsoft Forms.
Duties and responsibilities
- Providing a first point of contact for EdHelp Services including IT, Library, Student Administration, and Student Finance, and using the EdHelp knowledge base to diagnose and resolve enquiries;
- Categorising calls received in the Unidesk enquiry management system, creating and assigning, or escalating calls, to an appropriate specialist advisor or team where relevant;
- Carrying out high volume transactions including circulating library materials, and replacing and issuing University cards;
- Assisting users to make effective use of EdHelp services by ensuring all computers and printers, photocopiers and Bibliotheca self-check machines are operational, replacing consumables, conducting searches for lost items, and shelving books.
Skills and experience
Essential criteria:
- A current University of Edinburgh student (this post is designated for UoE student employment; therefore, you must be a matriculated student for the duration of your employment). You also must not hold the position of ‘Resident Assistant’;
- Based in the UK for the duration of the work, able to work on campus when required (we cannot accommodate individuals working overseas due to tax and legal implications), and able to attend a Right to Work Check in person before the 29th August if you are a British or Irish Passport holder;
- Demonstrable ability to effectively operate computing systems, and a familiarity with Windows or Mac OS;
- Evidence of strong time management skills;
- Ability to meet the physical demands of the role (pushing trollies and shelving books, you will not be required to lift heavy items);
- A proven ability to deal with a variety of users, for example, having a considerate attitude to students who may find exam situations stressful, and a proven ability to handle sensitive information;
- Evidence of strong verbal and written communication skills, with the ability to communicate with a diverse range of users.
Location
Noreen and Kenneth Murray Library, ECA Library, Law Library, Moray House Library, New College Library.
Benefits
- Being part of a welcoming community of over 150 ISG Student Workers with opportunities to network, whilst working in a supportive and nurturing environment with a strong emphasis on work/life balance;
- Pay rate and holiday entitlement equivalent to that of UE03 permanent staff, access to NEST pension scheme if applicable;
- As a staff member, you can join the University's Equality, Diversity, and Inclusion Groups (Staff Networks);
- Access to a range of excellent staff training content and resources from the Digital Skills Team.
Additional information
To apply for this role, please upload a CV and covering letter, clearly stating how you meet the criteria for the role. Please ensure you've read the top bullet points in the criteria: you must be a University of Edinburgh Student, and you must not hold the position of 'Resident Assistant' (Res Life) during your employment. If you encounter any issues when applying, please e-mail unitemps@ed.ac.uk well in advance of the deadline, as we will only respond within office hours (9-5, Monday to Friday). Applications received after the deadline will not be considered. We recommend reading our short application tips document for guidance on creating a strong cover letter and CV.
Interviews will take place on the week commencing 11th August 2025.
The University of Edinburgh is committed to providing a positive employment experience for all students. To support students in combining work with studies, we strongly advise you do not exceed the University’s recommended number of working hours per week:
- 15 hours for undergraduate students (up to 35 hours during vacation).
- 15 hours for postgraduate taught students (all year round).
- 9 hours for postgraduate research students (all year round).
PLEASE NOTE: This advert may close early if sufficient applications are received prior to the closing date which is 23:59pm on the 27th July 2025. Apply for job