Details
1098312
University of Edinburgh
04/09/2025
2 - 4 Weeks
Varies each week of work, check advert for exact details.
Not Applicable
Pay
£12.60
£2.28
Description
Role
The University of Edinburgh is currently offering a part-time opportunity for up to 25 students to join the Help Services Team as Welcome Week Assistants. The Help Services Team supports students to use the library and provides advice to users on queries related to Library, IT, Student Finance and Student Administration functions. They produce the student ID cards for new students at the start of each academic year, and run the Card Collection Event at the Main Library. Within this role, you will welcome new students to the University of Edinburgh, help them collect their student cards and navigate the Main Library. You will create a friendly and inclusive environment, and promote the library services to these students. You can develop your communication skills, as well as play a key part of welcoming new students to the University.
You must be available to start work in Edinburgh on the 4th or 5th September 2025 and work until the 19th September 2025. Working hours listed below by each week:
- 4th or 5th September: one hour paid training session on one of these days.
- 6th and 7th September: 8 to 16 hours.
- 8th to 14th September: 30 to 35 hours.
- 15th to 19th September: 8 to 15 hours.
This role is based on-campus, in the Main Library, in George Square. The pay for this role is £12.60 per hour, plus £2.28 per hour holiday pay. Payment is one month in arrears, meaning your payment date will be the 28th October 2025. Do not use Generative AI to write your application, applications that have evidence of using Generative AI will not be considered for this role.
Duties and responsibilities
- Distributing student cards to new students, assisting with printing student cards as needed;
- Managing queues and directing students at the card collection event (some queue monitoring will be outside the building), checking that those attending have made a booking for their collection slot, and advising users how to do this;
- Answering basic enquiries on library services from students;
- Demonstrating to students how to use the library’s printing services;
- Assisting with handing out promotional material and social media challenge prizes.
Skills and experience
Essential criteria:
- A current University of Edinburgh Undergraduate returning student (this post is designated for UoE student employment; therefore, you must be a matriculated student for the duration of your employment). You must not be an incoming student starting in or after September 2025. You also must not hold the position of ‘Resident Assistant’;
- Based in the UK for the duration of the work, able to work fully on campus (we cannot accommodate individuals working overseas due to tax and legal implications), and able to attend a Right to Work Check in person before the 22nd August if you are a British or Irish Passport holder;
- Proven ability to work in an accurate and methodical way;
- Evidence of strong verbal and written communications skills, ability to communicate with a variety of audiences;
- Proven ability to work independently and in a team;
- Evidence of excellent time management skills.
- Previous experience in customer service;
- Previous experience in a student facing role at the University of Edinburgh (such as being a tour guide, ambassador, student representative, helping at open days/events, or supporting students through the Edinburgh Nightline service).
Location
Main Library, 30 George Square, Edinburgh EH8 9LJ
Benefits
- Being part of a welcoming community of over 150 ISG Student Workers with opportunities to network, whilst working in a supportive and nurturing environment with a strong emphasis on work/life balance;
- Pay rate and holiday entitlement equivalent to that of UE02 permanent staff, access to NEST pension scheme if applicable;
- As a staff member, you can join the University's Equality, Diversity, and Inclusion groups (Staff Networks). For more information, please click the following link: University of Edinburgh's Equality, Diversity, and Inclusion Groups;
- Access to a range of excellent staff training content and resources from the Digital Skills Team.
Additional information
To apply for this role, without using Generative AI as applications that have evidence of using Generative AI will not be considered for this role, please upload a CV and a word document answering the following question (max 200 words): Please explain how your experiences to date (these could be academic, voluntary or in employment), and skillset can contribute to providing an excellent welcome week experience in the Main Library to new students? Interviews will not be conducted for this role; the successful candidates will be selected purely on these written application documents.
Please ensure you've read the top bullet points in the criteria: you must be a returning (not incoming) University of Edinburgh Undergraduate student, and you must not hold the position of 'Resident Assistant' (Res Life) during your employment. If you encounter any issues when applying, please e-mail unitemps@ed.ac.uk well in advance of the deadline, as we will only respond within office hours (9-5, Monday to Friday). Applications received after the deadline will not be considered.
We recommend reading our short application tips documentfor guidance on creating a strong CV.
The University of Edinburgh is committed to providing a positive employment experience for all students. To support students in combining work with studies, we strongly advise you do not exceed the University’s recommended number of working hours per week:
- 15 hours for undergraduate students (up to 35 hours during vacation).
PLEASE NOTE: This advert may close early if sufficient applications are received prior to the closing date which is 23:59pm on Sunday the 20th July 2025. Apply for job