Details
1099315
University of Gloucestershire
01/09/2025
Other - See Job
Flexible, part time: to be discussed with hiring manager
Casual
Pay
£12.21
£1.47
Description
Role
We are looking for enthusiastic and approachable students with excellent communication skills to join our amazing Student Centre team for the 2025/26 academic year.
Our Student Centres combine a wide range of advice, guidance, and library support services. Alongside the introduction of our digital assistant, Nova, and our specialist services, the Student Centres are part of the student support model aimed at enhancing the student experience. There are two centres located at Francis Close Hall and Oxstalls campuses.
This role offers a unique opportunity to be part of a service that significantly impacts the student journey at the University of Gloucestershire. Our goal is to create a welcoming and inclusive space where students can seek support for any enquiry.
Be a part of something new and make a real difference! Apply now to join our team.
Duties and responsibilities
Here/s what you'll do:
- Support Student Centres: Help fellow students with advice, guidance, and library support.
- Promote Nova: Spread the word about our new digital assistant, Nova.
- Customer Service: Provide friendly, customer-focused service in person and over the phone. You'll assist with inquiries, direct students to services, and log tasks.
- Communication: Share key messages about student support services with students and colleagues.
- Induction Week: Welcome new students during induction week, help manage queues, and answer general inquiries.
- Library Assistance:- Shelve returned items correctly.- Keep the book collection organised and tidy.- Help students with photocopiers, printers, and self-service stations.
- Maintain Library & Student Centre Spaces
Skills and experience
- A current University of Gloucestershire student – you will need to be a current student between Sept 2025 - July 2026
- Able to offer great customer service – we're looking for friendly, approachable people who have good problem-solving skills and are empathetic, compassionate and inclusive.
- A great communicator – the Student Centre Assistants will dealing with a range of enquiries and will be able to offer advice and help resolve issues. There will be liaison with staff to find solutions to individual enquiries.
- Organised, with attention to detail – you will be proactive in ensuring our book stock is where it needs to be so students can find what they need, ensure the library environment is safe for visitors and assist in the maintenance of equipment in the centres.
- Flexible – Our Student Centres are based across our FCH and Oxstalls campuses, and Student Centre Assistants will need to be able to travel flexibly between the two as needed. Your shifts won't get in the way of your lectures –but we do ask for flexibility in being able to cover your fellow assistants shifts on occasion to ensure an adequate level of service for our students.
Location
Student Centres: FCH & Oxstalls Campuses
Additional information
Proposed interview date: Thursday 14th August.
You MUST be a UoG student for the academic year 2025 - 2026 to apply for this role.