Library and Student Enquiries Assistant (ID:11913)

Reference
1099201

Branch
University of Leicester

Start date
28/07/2025

Duration
3 Months

Hours and days
See advert

Dress code
Not Applicable

Rate of pay
£12.96

Holiday rate
£1.56

Role

This role is part of an integrated customer services team that works directly with our diverse student and staff body providing front-line student enquiry services and front-of-house library services for students, researchers, academic staff, and external users (such as member of the public, Alumni, and staff and students from other Universities.

Hours and days:

• 21 hours per week on set days:
• Fridays - 13.00 - 21.00*
• Saturdays – 9.00 - 17.00
• Sundays – 9.00 - 17.00
• The postholder would be expected to work the above shifts each week for the duration of the contract.
• *Please note that there may be a change to the Friday hours to 11.00-19.00

Duties and responsibilities

As a Library and Student Enquiries Assistant you will mainly be working at one of our busiest and varied service points, the Information Hub desk:

• Delivering high quality, customer focused services from the Information Hub in the David Wilson Library, triaging and resolving a wide variety of enquiries.
• Supporting the management of study and research environments, ensuring the smooth operation and supporting the University’s learning, teaching and research endeavors. 
• To be responsible for supporting the day-to-day delivery of library and student-facing enquiry services in the David Wilson Library, and for the provision of excellent customer care to all users of our services.
• To support the effective management and circulation of print materials and other learning
• To support the delivery of effective study and research environments so that they are welcoming, inclusive, and meet the needs of our diverse users.

Skills and experience

• Academic or vocational qualification (NVQ 2, 5 GCSES, including English and Maths at Grade C or above, City and Guilds or equivalent) OR Relevant experience in a library, student services or customer services environment*
• Experience of working in a busy, customer facing environment to a diverse range of people*
• Working flexibly to assist colleagues as part of a team*
• Experience of using a variety of IT systems*
• Ability to convey information succinctly and accurately*
• Good interpersonal and active listening skills, understanding tact and diplomacy*
• Excellent organisational and planning skills, with a proactive approach to problem-solving*
• Excellent IT skills, including the use of common office packages*

Location
This role will be based at the Information Hub reception in the David Wilson Library and is a customer facing role

Additional information

To apply, please submit your CV and a covering letter outlining your suitability for the role.

Closing Date: Tuesday 15 July 2025 

Departmental Contact for queries: 

• Jess Moore: Library and Student Enquiries Manager
  • jm759@leicester.ac.uk
  • 0116 252 2033

Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy.

This post is exempt from the Rehabilitation of Offenders Act 1974 because the appointee will have substantial access to young people and/or vulnerable adults. Therefore, an appointment to this post will be subject to checking through the Disclosure and Barring Service (DBS). The successful applicant(s) for this post will, therefore, be required to give consent for the University to check and obtain appropriate clearance with the DBS for the existence and content of any criminal record in the form of an Enhanced Child plus Barred Check.

Apply for job