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Leisure Assistant

Details


1098523


City St Georges University of London


30/06/2025


1 Month


Ad-Hoc- no Guarantee days. Our operating hours are Monday through to Sunday. Mon - Fri 6:30am - 10:30pm and Sat - Sun 9:30am - 5:30pm


Uniform Provided

Pay


£14.81


£1.79

Description

Role

Leisure Assistant

  • Ad-Hoc role- no guaranteed shifts
  • Our operating hours are Monday through to Sunday. Mon - Fri 6:30am - 10:30pm and Sat - Sun 9:30am - 5:30pm
  • Interviews to be held around 26th / 27th June
  • This role is suitable for a current student
  • This role is suitable for recent graduates
 
Job Purpose:
  • To provide an efficient customer experience across reception and recreation operations. 
  • The post holder must maintain high standards of personal presentation and to deliver good professional customer care with specific responsibilities for the efficient operation of front of house systems and user communication. 
  • The post holder will assist in the safe set up and organisation/delivery of sports activities and events. 
  • They will be responsible for preparing activity areas, ensuring competent set ups, careful dismantling of equipment, and checking that all apparatus is stored safely and securely when not in use. 
  • The ability to manually lift heavy equipment is vital. 
  • Cleaning and maintenance of equipment and playing areas are also a high priority. 
  • Health & Safety training will be provided. 
  • This is a highly critical customer care role, working with a customer base in an environment where constant face to face interactions form a large part of the job content.

Duties and responsibilities
Main Responsibilities

Customer Service
  • To greet customers and visitors and process all general enquiries
  • Provide CitySport programme advice either by phone, or in person
  • To address issues in a courteous manner; delivering a professional customer service at all times and escalate any problems to supervisors
  • To facilitate and control customers’ entry to CitySport and ensure the validity of all entrants
  • To assist with the coordination of any large-scale events, open days and sport matches
 
Bookings/Finance
  • Input data, take money transactions, issue receipts, and make bookings following clear instructions issued for the electronic point of sale system
  • Escalate refunds and income enquiries to assigned Duty Manager
  • Cashing up and till reconciliation
  • To carry out administrative duties such as data entry, filing, photocopying and replenishing all marketing materials as instructed
  • To undertake all bookings and process payments utilizing the leisure management software system
  • Contribute to a detailed handover for all FOH staff to assist in smooth cross communication
  • Adhere to University guidelines regarding Contractor Management within CitySport 
  • Stock take as directed by the Leisure Supervisor
  • Update public notice boards within CitySport reception areas.
  • Ensure all marketing materials & retail displays are stocked up
  • Facilitate and receive deliveries for CitySport
 
Recreation
  • To be able time manage effectively
  • To have a good standard of physical fitness and the ability to lift heavy equipment
  • Share information and work effectively with team members to establish and support a positive working relationship and team environment
  • Able to demonstrate commitment to a high standard of customer service
  • Excellent verbal, written and communication skills
  • To be have a flexible and adaptable approach to work.
  • To support activity and event delivery
  • To have a passion for sport and wellbeing

Skills and experience

Experience

  • Experience of working within a busy customer focused environment
  • Previous experience of working with a computerized reservation systems
  • Experience of working within a busy customer focused environment

Skills and Abilities

  • Excellent customer service skills and good telephone manner
  • To have the ability to work alone but also integrate well as part of a wider team
  • To have the ability to lift heavy equipment to complete set ups/set down in sports hall.
 
Additional Information

  • Part of the role is lifting heavy equipment to complete set ups/pack downs in the sports hall

     

 

Location
The Franklin Building, 124 Goswell Rd., London EC1V 7DP

Additional information

  • The post holder must at all times carry out their responsibilities with due regard to City, University of London’s Equal Opportunities Statement.
  • The post holder must accept responsibility for ensuring that the policies and procedures relating to Health and Safety in the workplace are adhered to at all times.
  • The post holder must respect the confidentiality of data stored electronically and by other means in line with General Data Protection Regulation 2018 (GDPR) the Data Protection Act 2018.
  • The post holder must carry out their responsibilities with due regard to the non-smoking environment of City, University of London.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All members of staff are required to be professional, co-operative and flexible in line with the needs of the post, Department, School and City, University of London.

This advert will expire at 23:59 on 24/06/2025 

Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later. 

Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here 

CITY STUDENTS AND CITY GRADUATES: If you need CV and Cover letter advice, please click here to book an appointment  with a Careers Consultant based within the City Careers service. 

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Equality, Diversity and Inclusion Statement (EDI)  

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors. 

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages 

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