Helpdesk Administrator

Reference
1098386

Branch
City St Georges University of London

Start date
10/07/2025

Duration
3 Months

Hours and days
Monday-Friday 9am-5pm

Dress code
Smart Casual

Rate of pay
£16.47

Holiday rate
£1.99

Role
Please note that this role is not suitable for current students.

Duties and responsibilities

The successful candidate will assist the Department Operations Team and the wider department where needed.

They will assist with the following:

• Manage email role accounts, ensuring queries are responded to in a friendly, professional and timely manner
• Working across the campus at both the Myddelton Street Building and in the newly created Tait SHPS Helpdesk 
• Providing regular updates to other teams and staff within the School
• Manage and assist with the SHPS Extensions Process, SSPs, TDAE Claims, etc.
• Supporting students in the completion of forms and surveys.
• Updating databases, including student records.
• To be pro-active in handling customer enquiries (via face-to-face contact, Zoom, MS Teams, email, letter, and telephone) 
• Assisting with Induction for 24/25, which includes chasing students for registration, DBS, and Occupational Health Clearances
• Assisting with the uploading of marks/assessments to Moodle
• Providing minutes for Committees/Boards, etc.
• To support the team(s) with any other project work
• To deliver the highest level of customer service to all the School’s stakeholders.
• To act as the first point of contact for student enquiries.
• To provide accurate, thorough and informative information to current and former students via email, phone, letter or face to face contact within agreed timescales.
• To work with staff across SAA and other School colleagues when dealing with complex student and prospective student enquiries ensuring a quick response within agreed timescales.
• To maintain clear lines of communication between the School and students, distributing information about course activities, events, regulations, university facilities and other matters via the most appropriate methods.
• To provide appropriate letters and documentation to students.
• To operate the student records system (SITS), accessing student details as required in response to enquiries from student and / or School colleagues.

Skills and experience

The successful candidate will have the following skills/experience:

• Experience of higher education and/or office environment
• Previous administrative experience gained from working in a similar office-based role
• Ability to work in a team environment as well as unsupervised- Proactive in approach to work
• Well-developed verbal and written communication skills
• Generally confident in the use of IT systems; specific competence in the use of MS Office packages: Word (advanced) and Excel (intermediate)
• Listening and interpersonal communication skills
• Ability to analyse problems and identify potential solutions
• Excellent time management and organisational skills
• Ability to multi-task
• Working with a wide range of customers
• Experience of record management keeping/systems
• Commitment to promoting equality and diversity within the workplace
• Working GDPR knowledge
• Ability to draft correspondence and other documentation
• Advanced understanding of online file management, I.e., OneDrive, SharePoint, MS TeamSites, etc.

Location
1 Myddelton Street London EC1R 1UW

Additional information

This advert will expire at 23:59 on 23/06/2025 

Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later. 

Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here 

CITY STUDENTS AND CITY GRADUATES: If you need CV and Cover letter advice, please click here to book an appointment  with a Careers Consultant based within the City Careers service. 

You can join City Careers LinkedIn Page by clicking here 

Equality, Diversity and Inclusion Statement (EDI)  

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors. 

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages 

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