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Reception Administrator

Details


1098320


Canterbury Christ Church University


07/07/2025


1 Month


Monday to Friday 12noon - 14.30pm (12.5 hours per week)


Business Dress

Pay


£12.21


£1.47

Description

Role
This role is within the Estates and Facilities Department - Estates and Facilities Management are responsible for developing the University's estate and improving the University experience for staff, students and visitors. Estates and Facilities Management is committed to the University's values of quality, diversity and sustainability in supporting the experience of its students and staff across the campus network in Kent and Medway including members of the local communities.

Duties and responsibilities
Meeting and treating all students, staff, visitors and contractors at the campus and on the telephone in a professional, positive, inclusive and courteous manner, in all oral and written communication including email.

Ensuring excellent presentation of reception areas.
Interpreting enquiries accordingly to be able to direct appropriately, in accordance with service standards.
Being the first point of contact for all Estates and Facilities related issues and general building management.
To confidently use other E&F systems, such as Planon, logging jobs on the system and following up with other departments to ensure works are completed.
Help lead the response to fire/panic alarms and take appropriate action, working with colleagues to ensure safe practices.
Managing the application and issuing of staff smartcards, visitor and student parking permits.
Receiving advanced information about conferences, events and interviews and assisting with these. 
Liaise and build relationships with relevant internal departments and external visitors.
Answering the main switchboard and diverting as appropriate.

Skills and experience
Proven Interpersonal skills - Able to engage with individuals from all backgrounds confidently and courteously.

Exemplary Customer Service - Demonstrate a proactive, solution-focused approach to visitor support.
Professional Telephone Manner - Clear, calm and courteous communication over the phone.
Effective Communicator at all levels - Comfortable interacting with staff, students and visitors.
Strong Attention to Detail - Maintains a tidy and professional reception area, ensuring high presentation standards.

Location
Canterbury

Additional information
Dress code: Presentable - Preferably Blue, Navy or Black - Shirt/Blouse.

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