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Clearing and Confirmation Assistant 2025 (ID:11644)

Details


1095718


University of Leicester


01/08/2025


1 - 2 Weeks


See advert


Smart Casual

Pay


£12.78


£1.54

Description

Role

During the week of A Level results day, we receive 1000s of calls from prospective students looking for a place to study at Leicester 

Working as part of the admissions team. Your role will be to support the future student’s team during the busy period of clearing and confirmation period 2025 taking calls from students over the phone looking for a place at Leicester for September 2025 and where the student meets our grade requirements, processing an offer for them to study at Leicester 

This is a really great opportunity to develop transferable skills while working in a fast-paced exciting environment 

*You must be based in Leicester during these dates to be considered for this role, as we are unable to provide accommodation 

Working hours: We are looking for customer-focused individuals who are able to work:

  • Wednesday 13th August 1-4
  • Thursday 14th August 8am -7pm
  • Friday 15th August 8am -7pm
  • Saturday 16th August 10am-4pm (not all will be needed on this date, so we will consider applications from students who aren’t available on the Saturday)
  • There is also some online training to complete the week before, which you will be paid for 

Duties and responsibilities

  • Taking calls from new ‘Clearing’ and ‘Adjustment’ applicants, considering their results, and making offers to study at Leicester as appropriate.
  • Inputting Data into University database and processing offers on behalf of the University to eligible students
  • Liaise with colleagues across the university including academic departments to resolve queries

Skills and experience

Essential            

  • A positive attitude towards university, In particular the University of Leicester, our facilities and courses
  • Ability to remain calm under pressure
  • Good telephone manner
  • Experience working as either a call handler, dept ambassador or other relevant student facing role at the university*
  • Currently studying for an undergraduate degree at the University of Leicester *
  • Excellent Customer service skills*
  • Good communication skills both written and oral
  • Ability to work effectively in a team
  • Excellent IT Skills including Microsoft teams, Microsoft Office and databases *
  • Organised and able to multi task
  • Good attention to detail and accuracy *
  • Excellent time management skills (reliable and punctual)
  • Ability to work on own and use own initiative where appropriate

Desirable

  • Experience in a customer-facing role
  • Experience in a calling handler role 

Location
University of Leicester

Additional information

How to apply: Please ensure you apply with a tailored covering letter and CV indicating why you consider yourself suitable for the role. Please detail in your cover letter the following:

  • Why you want the role? 
  • And why you think you will be a great call handler ?
  • Any relevant Experience working at the Uni as either an Annual Fund Caller, Dept ambassador, Future Maker, RA or other relevant student facing role at the University
  • Please confirm you can work the dates mentioned 13th -16th August
  • You have accommodation in Leicester, as we are unable to offer accommodation or expenses for this role 
  • You are a current undergraduate or recent graduate of the University of Leicester

Closing date for applications: Sunday 22nd June at Midnight

Anticipated interview date: Wednesday 9th July

Please ensure to save a copy of this advert if you apply for this post, as it will no longer appear on the website when closed, and you may require this throughout the application process.

Due to the volume of applications we receive, any indicated closing date is subject to change at the hiring managers discretion. Please ensure if you are interested in a position, you apply at the earliest available opportunity.

Careers Service Support:

It may be useful to complete My Skills Portfolio   to help you assess and understand the transferable skills you already have which can be applied to your application.

If you are looking for further support with your application including how to write a CV or Cover Letter, please visit the University of Leicester Careers and Employability Service webpages HERE. We would encourage you to attend an application coaching appointment, and these can be booked via MyCareers, or in person in the Career Hub, David Wilson Library.

Unitemps is acting as an Employment Business, supplying temporary workers in relation to this vacancy

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