Details
1098158
University of Warwick
01/07/2025
3 Months
20 hours per week (initially Monday-Friday 10:00-14:00) Flexibility required for busy periods
Business Dress
Pay
£12.60
£1.52
Description
Role
Warwick Accommodation requires an allocation assistant to support the Staff & Family Housing Allocations Team during their busy summer period - early July to end of September. Training will be provided.
Duties and responsibilities
Main duties
- Answering telephone enquiries, responding to email queries, drafting offers, data entry in system, updating excel spreadsheets.
- Other duties-supporting the Allocation team in their duties.
- You will be expected to deliver a high standard of customer service and maintain customer confidentiality.
Skills and experience
Applicants need to be able to demonstrate the following:
- Experience with Microsoft Word, Excel, Outlook email and databases
- Excellent customer service skills
- Maintain confidentiality in line with GDPR
- Ability to work as part of a team
- Excellent verbal and written communication skills
- Confident telephone manner to handle difficult conversations
- High attention to detail
- Ability to work under pressure
- Experience of working in a customer environment
Location
Senate House
Additional information
Advert closing date: Midnight on 19/6/25
Interview date: Late June (in person)Start date: To be discussed at interview but ideally early July
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