Clearing Operation Support

Reference
1098069

Branch
City St Georges University of London

Start date
03/07/2025

Duration
2 Months

Hours and days
Mon-Friday 10am-3pm

Dress code
Smart Casual

Rate of pay
£13.85

Holiday rate
£1.67

Role

Clearing Operation Support

Please note: 

• The role is hybrid with some days that would require longer hours.
• Interviews to commence around the W/C 23rd June 2025

 

Duties and responsibilities

• This role involves supporting the university’s busy Clearing operation. 

• Primarily candidates will be answering telephone calls from current offer holders or prospective applicants. 

• Enquiries may be about the University, the entry requirements for courses, the UCAS process and how to apply through Clearing. 

• Full on-site training will be given by current permanent staff who will also run a Teams chat in order to support temp staff on a daily basis. 

• The role may also involve some calling out to applicants abroad in order to chase academic qualifications or other bona fides as part of the application process. 

• The role will be hybrid with some work being undertaken remotely and some on-site. During the main part of the Clearing process on 14th and 15th August candidates will be required to be on site and the hours will be longer (typically 7.30am-6.00pm). As such some flexibility in timings will be required.

Skills and experience

• Candidates should have an excellent telephone manner. 

• Given the fact that some University applicants may be stressed, it will be important to have a level of calm and diplomacy. 

• Candidates should also have a knowledge of Zoom, Teams and the Microsoft suite (Word, Excel). 

• A knowledge of the University system and UCAS application process would be helpful but is not essential.

Location
The role is hybrid but when on site candidates will be based in Drysdale building Northampton Square.

Additional information

This advert will expire at 23:59 on 22/06/2025 

Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later. 

Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here 

CITY STUDENTS AND CITY GRADUATES: If you need CV and Cover letter advice, please click here to book an appointment  with a Careers Consultant based within the City Careers service. 

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Equality, Diversity and Inclusion Statement (EDI)  

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors. 

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages 

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