UCL Accommodation Welcome Co-ordinator Ambassador Lead

Reference
1096956

Branch
UCL

Start date
23/06/2025

Duration
Other - See Job

Hours and days
Full-time; 36.5 hours per week

Dress code
Not Applicable

Rate of pay
£16.53

Holiday rate
£3.09

Role

Unitemps are recruiting for a UCL Accommodation Welcome Co-ordinator Ambassador Lead.This role is for a June 23rd start date and has a projected end date of October 19th 2025. This is a full time role at 36.5 hours per week. Payment is set at £16.53 per hour + holiday pay. This role will be hybrid working with 3 days per week from UCL campus and the rest from home.

Main purpose of the job

• Support the delivery of the Welcome Programme in UCL Accommodation, by leading the ambassador element of the Welcome Programme. This will involve managing and coordinating the student ambassadors. During the lead up to September, the Marketing, Communication & Experience (MC&E) Team recruit and train a team of approximately 200 temporary part-time Campus Experience Ambassadors (CEAs) and Team Leaders (TLs).
• Deliver and distribute printed welcome materials across UCL Accommodation sites.
• Support and build the partnership between the MC&E Team and colleagues in UCL Accommodation, working to deliver an outstanding student experience in halls.
• The postholder will bring creativity and a fresh perspective to improving the student experience within UCL Accommodation.
• The role requires excellent organisational and communication skills, the ability to demonstrate initiative, and the capability to manage multiple priorities simultaneously

A full JD can be seen here.

Duties and responsibilities

• Lead on the recruitment process of approximately 200 Campus Experience Ambassadors (CEAs) and Team Leaders (TLs).
• Develop and deliver ambassador induction and ambassador training in partnership with colleagues in UCL Accommodation as well as the wider university.
• Foster a strong customer experience focus within the Ambassador Team and lead from the front during the Welcome period.
• Ensure the Ambassador Team delivers an outstanding experience to students moving into halls and throughout the Welcome period.
• Co-ordinate the day-to-day delivery of the Welcome Programme and provide day-to-day supervision and support to the CEAs and TLs digitally and in-person.
• Travel across campuses and halls to monitor the project progress as well as conduct spot checks to ensure tasks are being performed by the Ambassador Team.
• Conduct regular check in, development and disciplinary conversations with CEAs and TLs, escalating to managers where necessary.
• Create and manage team staffing schedules, balancing efficient staffing levels alongside the delivery of a positive student experience.
• Track budget, staff hours, and monitor and process staff timesheets.
• Problem-solve, flag and escalate issues to managers as necessary.
• Work closely with the MC&E Team and colleagues across the department on projects which will require ambassador involvement.
• Identify opportunities to improve processes and project delivery with the viewpoint of developing the Welcome Programme for future years

Skills and experience

• Education to A level standard (Grade C or above) or equivalent other qualifications. - Essential 
• Knowledge of UCL, UCL Accommodation and a passion for improving the student experience. - Essential
• Experience working to deadlines, as well as managing and delivering projects. - Essential 
• Proven ability to work with or recruit, train, and manage a temporary part time workforce, ensuring high standards and performance levels. - Desirable 
• Experience creating a complex staffing rota for a large team across multiple sites. - Desirable 
• Previous experience working in project coordination, events, ResLife, or similar - Desirable. 

Skills and abilities

• Strong critical thinking and problem-solving skills with the ability to make sound decisions while adapting to unforeseen circumstances. - Essential 
• Strong verbal and written communication skills (including accurate grammar, spelling and punctuation), with high attention to detail andan ability to write and present to a variety of audiences. - Essential 
• Skilled at managing multiple priorities, identifying urgent tasks, and meeting tight deadlines through effective organisation and time management. - Essential 
• Good interpersonal skills - including diplomacy and discretion, and the ability to liaise with staff and external individuals at all levels and work within teams. - Essential 
• Ability to work collaboratively as part of a team, and to use initiative and work independently, with the ability to judge when to refer to others for advice. - Essential 
• A positive, enthusiastic, ‘can do’ attitude, with a flexible approach and the ability to work with colleagues, students and external partners atall levels. - Essential 
• Computer literacy with an excellent working knowledge of the full Microsoft Office suite. - Essential

Location
UCL; hybrid working with 3 days per week from the office and the other days from home

Additional information

This job will close for applications at 11.59pm on Thursday May 22nd. Interviews will be held shortly after (June 2nd).

*Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for a RTW check (if required).

*If you have a full-time contract of employment with UCL, you are not able to work through UCL Unitemps at the same time.

Unitemps reserves the right to close this advert for applications prior to the date specified above, if a high volume of suitable applications are received so pleased don't delay applying.

Unitemps payroll is monthly, one month in arrears, please see the payroll dates here.

A full JD can be seen here.

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