Details
1096952
UCL
23/06/2025
Other - See Job
Full-time; 36.5 hours per week
Not Applicable
Pay
£16.53
£3.09
Description
Role
There are two roles available: one focused on supporting of the recruitment, training, and management of our 225+ Ambassadors, and the other, supporting on the conceptualisation and delivery of Flourish, our ResLife Programme in UCL Accommodation.
The Welcome Programme consists of two weeks of events and activities designed to help students settle into their new environment. It is scheduled for September, during the period when the majority of students move into UCL Accommodation.The Welcome Coordinator – Event Lead will focus on the conceptualisation and delivery of events and activities within the Flourish ResLife programme. These activities are designed to welcome residents to their new homes, to UCL, and to encourage engagement within their new communities.
While the Welcome Coordinator – Ambassador Lead will lead the recruitment, training, and management of our 200+ Welcome Ambassadors.
These ambassadors play a crucial role in preparing UCL Accommodation for new arrivals, welcoming residents, and delivering events.
Main purpose of the job
- Support the conceptualisation and delivery of the events and activities as part of the Welcome programme in UCL Accommodation.
- During the lead up to September, support the Marketing, Communication & Experience (MC&E) Team to organise events and activities to be delivered at 26 sites, ensuring a consistent andequitable experience for all residents.
- Support and build the partnership between the MC&E Team and colleagues in UCL Accommodation, to deliver an outstanding student experience.
- Bring creativity and a fresh perspective to improving the student experience within UCL Accommodation.
- The role requires excellent organisational and communication skills, the ability to demonstrate initiative, and the capability to manage multiple priorities simultaneously.
Duties and responsibilities
- Co-ordinate the planning, development, and programming of Welcome events for the Flourish ResLife programme across UCL Accommodation, creating a diverse and engaging schedule that aligns with the programme's goals and enhances the student experience for residents.
- Support event logistics and, where appropriate, take the lead in running events, while also assisting the Communications Team with marketing and promotion efforts.
- Work in co-production with staff and other UCL students to develop and enhance student-led engagement activities.
- Responsible for general administration activities, including equipment management (requests, ordering, and record-keeping) and event coordination (scheduling, budgeting, and resource allocation).
- â–ª Co-ordinate the day-to-day delivery of the Welcome Programme and provide day-to-day supervision and support to the student staff delivering events.
- Travel across campuses and halls to monitor the quality of the events being delivered, seeking improvement.
- Track budget, staff hours, monitor and process staff timesheets.
- Problem-solve, flag and elevate issues to managers as necessary.
- Work as part of a team to ensure the Ambassador Team deliver an outstanding experience to students moving into halls and throughout the Welcome period.
- Assist with regular reporting to internal stakeholders, contributing to the ongoing evaluation and enhancement of experience activities and the overall student experience strategy.
- Identify opportunities to improve processes and project delivery with the viewpoint of developing the Welcome Programme for future years.
Skills and experience
- Education to A level standard (Grade C or above) or equivalent other qualifications.- Essential
- Knowledge of UCL, UCL Accommodation and a passion for improving the student experience. - Essential
- Experience working to deadlines, as well as managing and delivering complex projects or events. - Essential
- Previous experience working in project coordination, events, ResLife,or similar - Desirable
Skills and abilities
- Strong critical thinking and problem-solving skills with the ability to make sound decisions while adapting to unforeseen circumstances.- Essential
- Strong verbal and written communication skills (including accurate grammar, spelling and punctuation), with high attention to detail andan ability to write and present to a variety of audiences. - Essential
- Skilled at managing multiple priorities, identifying urgent tasks, and meeting tight deadlines through effective organisation and time management. - Essential
- Good interpersonal skills - including diplomacy and discretion, and the ability to liaise with staff and external individuals at all levels and work within teams. - Essential
- Ability to work collaboratively as part of a team, and to use initiative and work independently, with the ability to judge when to refer to others for advice. - Essential
- A positive, enthusiastic, ‘can do’ attitude, with a flexible approach and the ability to work with colleagues, students and external partners at all levels. - Essential
- Computer literacy with an excellent working knowledge of the full Microsoft Office suite. - Essential
Location
UCL; hybrid working with 3 days working from the office and the other days from home
Additional information
This job will close for applications at 11.59pm on Thursday May 22nd. Interviews will be held shortly after (June 2nd).
*Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for a RTW check (if required).
*If you have a full-time contract of employment with UCL, you are not able to work through UCL Unitemps at the same time.
Unitemps reserves the right to close this advert for applications prior to the date specified above, if a high volume of suitable applications are received so pleased don't delay applying.
Unitemps payroll is monthly, one month in arrears, please see the payroll dates here.