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Student Engagement Assistant

Details


1096878


Teesside University


01/07/2025


Ongoing


Various


Uniform Provided

Pay


£12.91


£1.71

Description

Role

Are you a current student at Teesside University? Passionate about enhancing student life? Looking for more than just a job?

Looking to build professional skills while making a real impact?

We’re looking for more than just a student worker.

In this role, you'll work in partnership with us to:

  • Provide on-campus and online support to students.
  • Assist with self-service systems and building access.
  • Actively promote our services across campus.
  • Contribute to our model of Customer Service Excellence.
  • Partake in exciting project work to improve the services we offer and champion the student voice.
We’re seeking students who want to make a real impact on campus, champion the student voice, and help us shape the student experience. As a Student Voice Champion, you'll engage with your peers, gather insights through surveys and research, and play a vital role in improving our services, spaces, and learning environment.

Duties and responsibilities

To champion the student voice, driving student co-creation and partnership and act as an ambassador for SLS and the Student Life service. Work with colleagues to provide customer service excellence for all service users across SLS spaces.

MAIN DUTIES

  • Provide roving support across all SLS locations: Make an active contribution to the SLS model of customer service excellence. Assist customers with self-service systems and processes, access to buildings, promotional activities. Manage the learning environment to ensure a healthy and safe experience for all customers and effective implementation of Student and Library Services policies and guidelines.
  • Contribute to continuous service improvement to enhance the user experience within Student Life.
  • Co-create resources and services to ensure a student-centric approach and partnerships of expertise.
  • Deliver and co-deliver workshops.
  • Identify projects and opportunities for enhancing student experience.
  • Contribute to evaluations of user experience, including the following: Surveys and analysis of the customer experience, conducting usability research in SLS spaces and undertaking data collection and analysis.
  • Provide proactive peer support, guiding users through the range of on campus and online SLS offer, including active support of digital skills and capability.
  • Contribute to the enhancement of student communities of practice and facilitation of social connections.
  • Demonstrate a commitment to growth in personal and workplace skills and knowledge.
  • Adhere to wider University polices, regulations and guidelines.
  • Promote Equality and Diversity for students and staff.
  • Undertake any other duties, at any Teesside University location, as assigned by the Director of Student and Library Services.

Skills and experience
Oral and Written Communication

•    Ability to convey straightforward information in a clear and accurate manner both verbally and in writing.
•    Ability to communicate information which needs careful explanation with tact and diplomacy, taking action to correct misunderstandings.

 

Teamwork and Motivation
•    Ability to work effectively in a team environment, supporting colleagues in need of additional help.
•    Ability to contribute to team meetings, both virtually and face-to-face. 

 

Service Delivery
•    Demonstrate a commitment to delivering SLS services to all customers.
•    Ability to actively contribute to the design and delivery of student skills activities and service events.
•    Experience of contributing to group projects. 

 

Planning and Organising    
•    Ability to complete tasks and prioritise work within a given framework.

 

Initiative and Problem Solving    
•    Ability to solve standard problems in accordance with departmental procedures.
•    Ability to identify areas for improvement and lead small projects under the supervision of SLS staff. 

 

Knowledge and Experience    
•    Working knowledge of digital technologies.
•    Demonstrate an understanding of what good customer service looks like.

Location
Teesside University

Additional information

*This post is restricted to students of the University.*

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for University sponsorship under the Skilled Worker visa route.

Interview Details: Interview and selection activities will take place from 16 June 2025 until 20 June 2025

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