Details
1096614
University of Leicester
09/06/2025
12 Months
As required as per the requirements of the Sports Centre Operational Times
Uniform Provided
Pay
£12.96
£1.56
Description
Role
The University of Leicester is seeking a motivated and friendly Front of House / Receptionist to support our Sport & Active Life department. This dynamic role is key in ensuring a welcoming environment for all users of our extensive sports facilities, including students, staff, alumni, and members of the public. As the first point of contact, you will play a crucial role in promoting our inclusive and inspiring community, helping us deliver impactful services in line with our values as Citizens of Change.
Duties and responsibilities
As a Receptionist, you will welcome users to the facility, manage bookings and payments, and provide accurate information about our services. You will handle memberships, offer facility tours, and maintain detailed financial records. The role also involves overseeing day-to-day health and safety operations, including acting as a designated first responder for emergencies in the swimming pool, sauna, steam room, and spa areas. Operational responsibilities extend across a broad range of facilities, from the gym and aerobics studios to outdoor pitches and courts. You may also be responsible for coordinating a small team during shifts, ensuring high service standards, effective scheduling, and performance monitoring.
You will engage with a variety of stakeholders including over 5,000 Sports Centre members, 1,500 Team Leicester club participants, internal staff and departments, and external sports groups. This is a highly collaborative role, requiring effective communication and a proactive approach to organisation and problem-solving.
Skills and experience
You will need five GCSEs at grade C or above (or equivalent) and prior experience working in a recreational or leisure environment. A strong understanding of health and safety policies is essential. The role demands excellent interpersonal and communication skills, a calm and organised manner in emergencies, and a passion for fitness and wellbeing.
Desirable qualifications include a current First Aid at Work certificate, NPLQ Lifeguard or Pool Attendant accreditation, and a Pool Plant Operators Certificate. Flexibility to work shifts is required, alongside high standards of presentation and a friendly, outgoing attitude.
Location
Danielle Brown Sports Centre and Roger Bettles Sports Centre
Additional information
To apply, please submit your CV and a covering letter outlining your suitability for the role
Closing date for applications: Thursday 22nd May 2025
The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.
As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.
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