Details
1096236
City St Georges University of London
12/05/2025
3 Months
Monday to Friday 0900-1700
Smart Casual
Pay
£18.76
£2.26
Description
Role
We are currently looking for a temporary Quality Administrator.
Duties and responsibilities
• Liaise with colleagues to gather and update information in relation to the Schools’ Quality Assurance processes (e.g. module evaluations, external examining, monitoring the timely return of student marks and feedback, academic misconduct reporting, study adjustments for disabled students, collating data on Assessment Boards).
• Collate data, organise meetings and provide administrative support to ensure the above processes run smoothly.
• Support the Quality Officers in updating and maintaining both internal and student facing quality information and communications (such as programme and module specifications, information on quality processes and details of student cases).
• To assist in the timely update and publication of student facing quality information such as programme handbooks.
• Supporting the Board of Studies sub-committees (e.g. Learning and Teaching Committee or Student Experience Committee) to ensure its effective administration.
• Gather information and supporting documentation for the periodic reviews, accreditation, and academic misconduct and appeals cases.
• Support the Quality Officers and Quality Manager in producing reports for quality assurance, such as by generating and inputting statistical information for Periodic Reviews, Annual Programme Evaluations, and academic misconduct and appeals cases.
• To work with Quality Officer, Quality Manager and other relevant staff to support the administration of the Extenuating Circumstances, Academic Misconduct and Appeals processes.
• Assist the Quality Manager and Quality Officers with the implementation and coordination of University Strategies and associated projects
Skills and experience
- Experience of working in a busy customer focused office environment
- Experience of working in Higher Education administration
- Well-developed active listening, verbal and written communication skills that allow you to work effectively with students with empathy and tact
- The ability to work with a high level of accuracy and attention to detail
- Ability to manage challenging and complex situations calmly and effectively, seeking support from specialist support services colleagues as necessary
- Excellent interpersonal skills including the ability to deal with enquiries effectively and efficiently and with tact and diplomacy and deal comfortably with staff at all levels
- Ability to plan and prioritise own work, to work under pressure and manage conflicting priorities, and to take a flexible and proactive approach to work and change
- The ability to identify potential solutions for problems
- The ability to work on own initiative and as part of a team
- Confident in the use of IT systems, particularly the use of MS office packages such as Word, Excel and Outlook.
Location
College Building, Northampton Square
Additional information
Start: 12/05/25
This advert will expire at 23:59 on 05/05/2025
Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.
Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view
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