Details
1095960
City St Georges University of London
19/05/2025
Other - See Job
Monday-Friday 0900-1700
Casual
Pay
£16.47
£1.99
Description
Role
Student & Academic Services are looking for a Student Course Administrator to join them on a temporary basis.
Duties and responsibilities
Customer Service
• To deal with a wide range of general enquiries from students and staff, supplying information or referring the query on as appropriate.
• Provide a helpful, polite service to all callers
• To deliver the highest level of customer service to all the School’s stakeholders
Student Advice and Administration
• To be pro-active in handling enquiries and actively support students to ensure that customer needs are always met and that high service standards are adopted
• To respond accurately to student enquiries (email, phone, MS Teams) within agreed timescales.
• To act as the first point of contact for student enquiries
• To provide accurate, thorough and informative information for all enquiries
• To work with the undergraduate team and other School colleagues when dealing with complex student and prospective enquiries ensuring a quick response within agreed timescales
• To maintain clear lines of communication between the School and students, distributing information about course activities, events, regulations, university facilities and other matters via the most appropriate methods
• To provide appropriate letters and documentation to students
• To use the student records system (SITS), accessing student details as required in response to enquiries from student and / or School colleagues
• Liaise with Course Officers to co-ordinate the creation and maintenance of student files and recording of data
Team Support
Providing the following support to the Course Officers or Senior Course Officer
• To support the postgraduate team with data entry and updating information on the student records system (SITS) and Moodle.
• To receive manage the role account inbox and respond to enquiries
• To provide administrative support for the inputting of assessment marks
• To provide administrative support for the production of transcript requests
• To provide administrative support for the taking of minutes
• To provide administrative support to quality assurance reviews and processes.
School Specific Duties and Responsibilities
• To carry out School specific duties as required including Student DBS ID verification.
General Administration
• To provide cover during the absence of other Administrators as required.
• To undertake general administrative tasks as required
• To assist with the administration of various projects
Skills and experience
Knowledge:
• Educated to A ‘Level, equivalent
Essential Skills:
• Able to demonstrate commitment to a high standard of customer service.
• Well-developed verbal and written communication skills.
• Excellent numeracy skills, with a high level of accuracy and attention to detail.
• Generally confident in the use of IT systems; specific competence in the use of MS Office packages
• Ability to navigate a records database
• Ability to analyse problems and identify potential solutions.
• Team working skills.
Location
Myddelton Street Building
Additional information
Start: 19/05/25
Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.
Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view
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Equality, Diversity and Inclusion Statement (EDI)
City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.
We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages