Details
1095771
University of Warwick
12/05/2025
Other - See Job
Monday-Friday:Dayshift
Smart Casual
Pay
£25,000
£27,000
Description
Role
A Pensions Administration business is thriving, growing year on year. To support our ambitious growth plans we are looking for an experienced and member focused Pension Administrator
Duties and responsibilities
You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include.
- Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
- Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email.
- Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
- Calculating member benefits.
- Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.
Skills and experience
Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
- Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
- Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
- Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
- Strong general IT skills, comfortable with MS Office and other system functionality
Location
Solihull
Benefits
- A competitive salary and market leading bonus scheme with stretch targets for high performance
- Study support to help you achieve professional qualifications, with salary increases for exam passes
- Development and training opportunities to support your career ambitions throughout your time with us
- A friendly, and supportive team who will help you to deliver your best work.