Details
1095715
University of Staffordshire
19/05/2025
Ongoing
Monday - Friday - 8:45am – 5:00pm
Smart Casual
Pay
£25,000
£25,000
Description
Role
This is an exciting opportunity to work for our prestigious client who are looking for an IT Infrastructure & Security Graduate Technician.
Working hours and days are Monday - Friday 8:45am - 5:00pm, 37.5 hours per week.
Due to the “hands on” nature of the role, we are looking for this to be office-based. There will be occasional home working but that would be more if working on projects etc.
Duties and responsibilities
- Installing and configuring computer systems, diagnosing network, hardware and software faults and solving technical issues.
- Supporting the Infrastructure and Security Engineer in monitoring and maintaining the Society’s computer systems, telephony, networks and technology.
- Taking responsibility for supporting internal users in their use of technology.
- Developing and maintaining close relationships with infrastructure, hardware, and software partners.
- Troubleshooting and correcting user and system issues.
- Keeping up to date in the IT industry in relation to computer infrastructure and security.
- Maintain and monitor the Building Society’s IT infrastructure.
- Working with infrastructure partners to implement updates and new versions of IT hardware and software to keep the Society’s IT systems, network equipment and servers up to date.
- Working with infrastructure partner to test and update the Society’s IT Recovery plan.
- Delivering service levels with infrastructure partner and report on.
- Managing and resolving issues and incidents, which affect the performance and availability of IT infrastructure, systems & services.
- Maintaining the Society’s Microsoft 365 services developing and making good use of file storage and email services for all Society users.
- Provide the first port of call for any technical user issues.
- Administer access rights to IT infrastructure, hold administer level access for the Society’s infrastructure.
- Manage Cloud telephony configuration changes
- Ensuring the Society’s systems, infrastructure and data are secure and appropriately protected with the latest security measures and technologies
Skills and experience
To be successful in this role we are looking for someone who has experience in:
- Cyber Security
- Networking
- Cloud Computing/Telephony
- Hardware & Operating Systems
- Microsoft 365 Suite (e.g. Word, Excel, Teams)
- Customer service skills
- Effective communication skills
Location
Stafford
Benefits
- Competitive Salary
- Holiday Pay
- Pension Scheme
- Great company to work for