Role
The post holder will work as part of the University’s FHMS Clinical Placements Team to provide excellent professional administrative support for the Faculty’s placements function.
This will require flexibility and adaptability to respond to diverse requirements throughout the academic year.
The post holder will be required to maintain a high standard of customer service throughout, particularly at peak periods, in order to help facilitate the exceptional student experience the team contributes to.
Duties and responsibilities
1. To provide a professional and competent level of administration in delivering activities relating to placements in the Faculty, ensuring a high quality service is provided. This may include: maintaining placement records, supporting committees/key meetings, supporting allocation processes, administration related to requirements from Professional Regulatory and Statutory Bodies and other duties as directed to meet the needs of the Clinical Placements Team.
2. To provide a customer-facing professional administration in delivering activities relating to undergraduate and postgraduate taught students and staff within the Faculty. This will involve receiving and processing enquiries from students, staff and external partners in a timely, efficient and courteous manner, directly contributing to the student experience. This may include resolving issues at source within the team or referring enquiries to other departments in the Faculty and wider University.
3. To maintain and monitor accurate student placement information in the student management system (SITS), on the web/VLE, placement specific portfolio systems and any other agreed supporting-systems. Ensure accurate records are maintained to support reporting requirements and processing student placement travel expenses.
4. To support and act as a contact point for the placement e-portfolio system(s)
5. Processing student’s placement travel expense claims in line with specific guidance and process from the NHS funding body.
6. To work as part of the wider Clinical Placements Team on placement related matters and maintain effective working relationships with academic and professional services staff as required. To develop and maintain strong links with external partners, placement providers and all associated staff.
7. Apply current processes and procedures, as directed by the Clinical Placements Senior Administrative Officer and in line with University and Professional Body regulations and policy
Skills and experience
- Competent with MS Office (particularly Excel).
- Organised, keen attention to detail.
- Some experience of office/university admin work preferrable
Location
Guildford
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